Interacting with the telephone

doi:10.1006/ijhc.2000.0439

International Journal of Human-Computer Studies

Volume 54, Issue 5, May 2001, Pages 665-699

https://doi.org/10.1006/ijhc.2000.0439 Get rights and content

Abstract

This paper describes an empirical study of the use of a mundane domestic technology—the telephone. It combines qualitative and quantitative data gathered as part of a longitudinal study of a panel of 2400 individuals distributed across 1000 UK households. It uses this data to build a rich picture of the ways in which people use the telephone in the late 1990s highlighting the way in which factors such as roles, location, life rhythms and in particular, gender, influence patterns of use and interaction for social purposes. The paper then discusses how these findings are of significance at various levels from the identification of specific design requirements to the conception of what user centred design is and can be in the consumer market.

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Regular ArticleInteracting with the telephone

Abstract

Acta Psychologica

Family life in the digital home: domestic telecommunication at the end of the 20th century

BT Technology Journal

Bringing Technology Home: Gender and Technology in a Changing Europe

More Work for Mother: The Ironies of Household Technology from the Open Hearth to the Microwave

The Social Impact of the Telephone

The meaning of home: literature review and directions for future research and theoretical development

The Journal of Architectural and Planning Research

The female world of cards and holidays: Women, families and the work of kinship

Signs: Journal of Women in Culture and Society

Friendship over the life-cycle

Social and personal relationships

HCI in the next millennium: supporting the world mind