Howto Hap Haring: Cross-Border Electronic Public Services in The Netherlands

Abstract

Despite its perceived importance in Brussels, cross-border electronic public services are not a big thing yet in the Netherlands. There appears to be sufficient (yet rather partial) supply but insufficient demand. In the post dotcom era suppliers tend to look more critically at actual demand and balance their investments with perceived benefits. Decisions to invest in cross-border electronic services are based on the relative number of foreign customers. Due to the relative low number of foreign visitors public organizations put low priority to cross-border services, unless they have specific mandates.