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International Conference on Electronic Government

EGOV 2003: Electronic Government pp 213–219Cite as

Processes in e-Government – A Holistic Framework for Modelling Electronic Public Services

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Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 2739))

Abstract

Recently, process modelling and process reorganisation have been recognised as being of utmost importance for making e-government implementations success. Due to the high complexity of governmental processes and organisational structures, appropriate modelling methodologies and tools are, however, not really available yet. In our contribution, we describe the needs for a comprehensive Business Process Management methodology and toolkit targeted for the public sector. We present a solution to support public administrations in the reorganisation and re-engineering of administrative processes towards online service provision.

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Author information

Authors and Affiliations

  1. BOC GmbH, Baeckerstrasse 5/3, A-1010, Vienna, Austria

    Silke Palkovits

  2. Institute of Applied Computer Science, University of Linz, A-4040, Linz, Altenbergerstr. 69, Austria

    Maria A. Wimmer

Authors
  1. Silke Palkovits
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  2. Maria A. Wimmer
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Editor information

Editors and Affiliations

  1. Institute of Informatics in Business and Government, University of Linz, Altenbergerstr. 69, 4040, Linz, Austria

    Roland Traunmüller

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© 2003 Springer-Verlag Berlin Heidelberg

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Palkovits, S., Wimmer, M.A. (2003). Processes in e-Government – A Holistic Framework for Modelling Electronic Public Services. In: Traunmüller, R. (eds) Electronic Government. EGOV 2003. Lecture Notes in Computer Science, vol 2739. Springer, Berlin, Heidelberg. https://doi.org/10.1007/10929179_39

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  • DOI: https://doi.org/10.1007/10929179_39

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-40845-1

  • Online ISBN: 978-3-540-45239-3

  • eBook Packages: Springer Book Archive

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