Abstract
This paper is concerned with e-government implementation at the local level. It proposes that effective realization of the radical change promised by e-government depends upon a sense of crisis, a problematisation, which motivates the organisation to respond with urgency and vigour. The paper reports a study of one leading local authority based upon interviews of its senior managers. It finds no sense of crisis, and instead obfuscation and psychological distancing, as the potential of e-government is marginalized, and the status quo is reinforced.
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Kawalek, P., Wastell, D., Newman, M. (2003). Problematisation and Obfuscation in e-Government. In: Traunmüller, R. (eds) Electronic Government. EGOV 2003. Lecture Notes in Computer Science, vol 2739. Springer, Berlin, Heidelberg. https://doi.org/10.1007/10929179_41
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DOI: https://doi.org/10.1007/10929179_41
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-40845-1
Online ISBN: 978-3-540-45239-3
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