Abstract
Existing studies of e-government concentrate on the supply-side, focusing on the availability and level of sophistication of online services and usage. This study addresses the demand-side of e-government – not only usage, but also perceptions and barriers to utilisation that have not been treated previously. Indicators to measure acceptance and adoption of e-government were used to build a survey that was then piloted among members of the ‘general population’ in the 15 EU Member States, Switzerland and the US. A second survey was used to study 10 Accession States. The results of the surveys indicated a preference for online services that do not require users to provide a great deal of personal information. Reasons for preferring online services to their traditional counterparts include added convenience and increased efficiency. Attitudes toward e-government tended to vary by country, although reasons for this are not clear at this time.
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Botterman, M., Ettedgui, E., Graafland, I., Ligtvoet, A. (2003). Citizens and e-Government: An International Comparison of the Demand-Side of e-Government. In: Traunmüller, R. (eds) Electronic Government. EGOV 2003. Lecture Notes in Computer Science, vol 2739. Springer, Berlin, Heidelberg. https://doi.org/10.1007/10929179_81
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DOI: https://doi.org/10.1007/10929179_81
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