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A Sales Agent Using Case-Based Reasoning and Rule-Based Reasoning for E-Commerce System

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Computational Science and Its Applications - ICCSA 2006 (ICCSA 2006)

Part of the book series: Lecture Notes in Computer Science ((LNTCS,volume 3984))

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Abstract

Because of development of information technology and acceleration of enterprise e-business, the importance of electronic commerce system has been growing rapidly. Electronic commerce system must provide convenient interface, easy and fast searching function, and product information satisfied customer’s requirement. For that many studies about the electronic commerce system that used a reasoning technique and an agent technology conducted largely. In this paper, we design a sales agent with hybrid reasoning method which is composed of case-based reasoning and rule-based reasoning for high customer satisfaction. Also, we were shown on an appropriateness of a proposal system by an experiment.

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Author information

Authors and Affiliations

  1. Department of Internet Software, Honam University, 59-1 Seobong-Dong, Gwangsan-gu, Gwangju, 506-741, South Korea

    Yun Ji Na

  2. Dept. of E-Commerce, Chungbuk Provincial University of Science & Technology, 40 Gungu-ri, Okchon-gun, Chungbuk, 373-807, South Korea

    Il Seok Ko

  3. ChungCheong dot Com, 40-10 Bokdae-Dong, Heungdok-gu, Chongju, South Korea

    Jong Min Kwak

Authors
  1. Yun Ji Na
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  2. Il Seok Ko
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  3. Jong Min Kwak
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Editor information

Editors and Affiliations

  1. Department of Computer Science, University of Calgary,, 2500 University Drive N.W., T2N 1N4, Calgary, AB, Canada

    Marina L. Gavrilova

  2. Department of Mathematics and Computer Science, University of Perugia, via Vanvitelli, 1, I-06123, Perugia, Italy

    Osvaldo Gervasi

  3. William Norris Professor, Head of the Computer Science and Engineering Department, University of Minnesota, USA

    Vipin Kumar

  4. OptimaNumerics Ltd.,, Cathedral House 23-31 Waring Street, BT1 2DX, Belfast, UK

    C. J. Kenneth Tan

  5. Clayton School of IT, Monash University, 3800, Clayton, Australia

    David Taniar

  6. Department of Chemistry, University of Perugia, Via Elce di Sotto, 8, I-06123, Perugia, Italy

    Antonio Laganá

  7. School of Computing, Soongsil University, Seoul, Korea

    Youngsong Mun

  8. School of Information and Communication Engineering, Sungkyunkwan University, Korea

    Hyunseung Choo

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© 2006 Springer-Verlag Berlin Heidelberg

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Na, Y.J., Ko, I.S., Kwak, J.M. (2006). A Sales Agent Using Case-Based Reasoning and Rule-Based Reasoning for E-Commerce System. In: Gavrilova, M.L., et al. Computational Science and Its Applications - ICCSA 2006. ICCSA 2006. Lecture Notes in Computer Science, vol 3984. Springer, Berlin, Heidelberg. https://doi.org/10.1007/11751649_37

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  • DOI: https://doi.org/10.1007/11751649_37

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-34079-9

  • Online ISBN: 978-3-540-34080-5

  • eBook Packages: Computer ScienceComputer Science (R0)

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