Abstract
The paper analyses, how an information operator processes a customer’s requests. The study is based on the Estonian dialogue corpus. Our further aim is to develop a dialogue system (DS) which interacts with a user in Estonian and recognises, interprets and grants a user’s requests automatically. There are two main classes of computational models of the interpretation of dialogue acts – cue-based and inferential-based. In this paper, we try to combine these two approaches. The corpus analysis demonstrates that a number of linguistic cues can be found which can be used by a DS for recognising requests in Estonian. The DS will use linguistic cues in order to recognise a dialogue act type. After that, a frame of the act will be activated and filled in in order to interpret (understand) the act and to generate a responding act. A simple regular grammar is used for the dialogue management.
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsPreview
Unable to display preview. Download preview PDF.
References
Erelt, M. (ed.): Estonian Language. Linguistica Uralica Supplementary Series, vol. 1. Estonian Academy Publishers, Tallinn (2003)
Fishel, M.: Dialogue act recognition in Estonian using artificial neural networks. In: Proc. of the 2nd Baltic Conference on Human Language Technologies, Tallinn, pp. 231–236 (2005)
Hennoste, T., Gerassimenko, O., Kasterpalu, R., Koit, M., Rääbis, A., Strandson, K., Valdisoo, M.: Questions in Estonian Information Dialogues: Form and Functions. In: Matoušek, V., Mautner, P., Pavelka, T. (eds.) TSD 2005. LNCS (LNAI), vol. 3658, pp. 420–427. Springer, Heidelberg (2005)
Hennoste, T., Koit, M., Rääbis, A., Valdisoo, M.: Developing a Dialogue Act Coding Scheme: An Experience of Annotating the Estonian Dialogue Corpus. In: Oostdijk, N., Kristoffersen, G., Sampson, G. (eds.) LREC 2004 Satellite Workshop Compiling and Processing Spoken Language Corpora, Lisboa, Portugal, pp. 40–47 (2004)
Hutchby, I., Wooffitt, R.: Conversation Analysis. Principles, Practices and Applications. Polity Press (1998)
Jurafsky, D., Martin, J.H.: An introduction to natural language processing, computational linguistics, and speech recognition. Prentice-Hall, Englewood Cliffs (2000)
Minker, W., Bennacef, S.: Speech and Human-Machine Dialog. Kluwer Academic Publishers, Dordrecht (2004)
Möller, S.: Quality of Telephone-based Spoken Dialogue Systems. Springer, Heidelberg (2004)
Treumuth, M.: A software tool for the Estonian Dialogue Corpus. In: Proc. of the second Baltic Conference on Human Language Technologies, Tallinn, pp. 341–346 (2005)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2006 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Koit, M. et al. (2006). Processing of Requests in Estonian Institutional Dialogues: Corpus Analysis. In: Sojka, P., Kopeček, I., Pala, K. (eds) Text, Speech and Dialogue. TSD 2006. Lecture Notes in Computer Science(), vol 4188. Springer, Berlin, Heidelberg. https://doi.org/10.1007/11846406_78
Download citation
DOI: https://doi.org/10.1007/11846406_78
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-39090-9
Online ISBN: 978-3-540-39091-6
eBook Packages: Computer ScienceComputer Science (R0)