Abstract
The emergence of business webs in tourism has been marked by the introduction of new players to the market and increased competition from outside the industry proper. Technological approach enables interoperability between companies and empowers ally together. The pursuit of added customer value is a challenge the tourism industry faces. Improved service chain management is an essential means by which this challenge can be met. In this way the industry will we able to shield itself from naked price competition while simultaneously being able to provide improved service to the customer.
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© 2006 Springer-Verlag Wien
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Hakolahti, T., Kokkonen, P. (2006). Business Webs in the Tourism Industry. In: Hitz, M., Sigala, M., Murphy, J. (eds) Information and Communication Technologies in Tourism 2006. Springer, Vienna. https://doi.org/10.1007/3-211-32710-X_58
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DOI: https://doi.org/10.1007/3-211-32710-X_58
Publisher Name: Springer, Vienna
Print ISBN: 978-3-211-30987-2
Online ISBN: 978-3-211-32710-4