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Paulssen, M., Sommerfeld, A. (2006). Modeling the Nonlinear Relationship Between Satisfaction and Loyalty with Structural Equation Models. In: Spiliopoulou, M., Kruse, R., Borgelt, C., Nürnberger, A., Gaul, W. (eds) From Data and Information Analysis to Knowledge Engineering. Studies in Classification, Data Analysis, and Knowledge Organization. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-31314-1_70
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