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Applying a Holistic Approach to Develop User-Friendly, Customer-Oriented E-government Portal Interfaces

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Universal Access Theoretical Perspectives, Practice, and Experience (UI4ALL 2002)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 2615))

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Abstract

e-Government is an important field of application for providing electronic public services to a wide range of users. Especially in the public sector, the customers are very heterogeneous with different expertise and know-how on using electronic media such as the Internet. Moreover, the public sector is characterised by providing a wide range of different kinds of public services varying for the distinct user groups. Developing appropriate, userfriendly portal interfaces for virtual administrations, which offer a broad range of public services to the distinct user groups, requires a careful investigation of the user needs and service requirements. In this contribution, we provide a first examination of usability and easy-to-use requirements in relation to target user groups and process models for electronic public service delivery. We define an overall interface architecture and discuss the required front-office functionality for a user-friendly and intuitive e-Government portal serving distinct target groups.

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Author information

Authors and Affiliations

  1. Institute of Applied Computer Science, Division: Business, Administration and Society, University of Linz, Austria

    Maria A. Wimmer & Ute Holler

Authors
  1. Maria A. Wimmer
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  2. Ute Holler
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Editor information

Editors and Affiliations

  1. LORIA, UMR CNRS & INRIA, Université Henri Poincare, Nancy 1, Campus Scientifique, BP 239, 54506, Vandoeuvre-les-Nancy Cedex, France

    Noëlle Carbonell

  2. Institute of Computer Science Foundation for Research and Technology - Hellas, Science & Technology Park of Crete, Heraklion, 71110, Crete, Greece

    Constantine Stephanidis

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© 2003 Springer-Verlag Berlin Heidelberg

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Wimmer, M.A., Holler, U. (2003). Applying a Holistic Approach to Develop User-Friendly, Customer-Oriented E-government Portal Interfaces. In: Carbonell, N., Stephanidis, C. (eds) Universal Access Theoretical Perspectives, Practice, and Experience. UI4ALL 2002. Lecture Notes in Computer Science, vol 2615. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-36572-9_13

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  • DOI: https://doi.org/10.1007/3-540-36572-9_13

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  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-00855-2

  • Online ISBN: 978-3-540-36572-3

  • eBook Packages: Springer Book Archive

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