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Taxonomic Conversational Case-Based Reasoning

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Case-Based Reasoning Research and Development (ICCBR 2001)

Part of the book series: Lecture Notes in Computer Science ((LNAI,volume 2080))

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Abstract

Conversational Case-Based Reasoning (CCBR) systems engage a user in a series of questions and answers to retrieve cases that solve his/her current problem. Help-desk and interactive troubleshooting systems are among the most popular implementations of the CCBR methodology. As in traditional CBR systems, features in a CCBR system can be expressed at varying levels of abstraction. In this paper, we identify the sources of abstraction and argue that they are uncontrollable in applications typically targeted by CCBR systems. We contend that ignoring abstraction in CCBR can cause representational inconsistencies, adversely affect retrieval and conversation performance, and lead to case indexing and maintenance problems. We propose an integrated methodology called Taxonomic CCBR that uses feature taxonomies for handling abstraction to correct these problems. We describe the benefits and limitations of our approach and examine issues for future research.

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Author information

Authors and Affiliations

  1. 1ITT Industries, AES Division, Alexandria, VA, 22303, USA

    Kalyan Moy Gupta

  2. Naval Research Laboratory, Navy Center for Applied Research in Artificial Intelligence, Washington, DC 20375

    Kalyan Moy Gupta

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  1. Kalyan Moy Gupta
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Editor information

Editors and Affiliations

  1. Naval Research Laboratory, Code 5510, Navy Center for Applied Research in Artificial Intelligence, 4555 OverlookAvenue, SW, Washington, DC, 20375, USA

    David W. Aha

  2. Computer Science Department, University of Auckland, Private Bag 92019, Auckland 1, New Zealand

    Ian Watson

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© 2001 Springer-Verlag Berlin Heidelberg

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Gupta, K.M. (2001). Taxonomic Conversational Case-Based Reasoning. In: Aha, D.W., Watson, I. (eds) Case-Based Reasoning Research and Development. ICCBR 2001. Lecture Notes in Computer Science(), vol 2080. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-44593-5_16

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  • DOI: https://doi.org/10.1007/3-540-44593-5_16

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  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-42358-4

  • Online ISBN: 978-3-540-44593-7

  • eBook Packages: Springer Book Archive

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