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International Conference on Intelligence and Security Informatics

ISI 2003: Intelligence and Security Informatics pp 209–222Cite as

Examining Technology Acceptance by Individual Law Enforcement Officers: An Exploratory Study

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Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 2665))

Abstract

Management of technology implementation has been a critical challenge to organizations, public or private. In particular, user acceptance is paramount to the ultimate success of a newly implemented technology in adopting organizations. This study examined acceptance of COPLINK, a suite of IT applications designed to support law enforcement officers’ analyses of criminal activities. We developed a factor model that explains or predicts individual officers’ acceptance decision-making and empirically tested this model using a survey study that involved more than 280 police officers. Overall, our model shows a reasonably good fit to officers’ acceptance assessments and exhibits satisfactory explanatory power. Our analysis suggests a prominent core influence path from efficiency gain to perceived usefulness and then to intention to accept. Subjective norm also appears to have a significant effect on user acceptance through the mediation of perceived usefulness. Several managerial implications derived from our study findings are also discussed.

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Author information

Authors and Affiliations

  1. Accounting and Information Systems, David Eccles School of Business University of Utah, Salt Lake City, Utah, 84112

    Paul Jen-Hwa Hu

  2. Management Information Systems, Eller College of Management University of Arizona, Tucson, Arizona, 85721

    Chienting Lin & Hsinchun Chen

Authors
  1. Paul Jen-Hwa Hu
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  2. Chienting Lin
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  3. Hsinchun Chen
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Editor information

Editors and Affiliations

  1. Department of Management Information Systems, University of Arizona, Tucson, AZ, 85721, USA

    Hsinchun Chen , Daniel D. Zeng  & Therani Madhusudan ,  & 

  2. Tucson Police Department, 270 S. Stone Ave., Tucson, AZ, 85701, USA

    Richard Miranda  & Jenny Schroeder  & 

  3. School of Public Administration and Policy, University of Arizona, Tucson, AZ, 85721, USA

    Chris Demchak

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© 2003 Springer-Verlag Berlin Heidelberg

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Hu, P.JH., Lin, C., Chen, H. (2003). Examining Technology Acceptance by Individual Law Enforcement Officers: An Exploratory Study. In: Chen, H., Miranda, R., Zeng, D.D., Demchak, C., Schroeder, J., Madhusudan, T. (eds) Intelligence and Security Informatics. ISI 2003. Lecture Notes in Computer Science, vol 2665. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-44853-5_16

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  • DOI: https://doi.org/10.1007/3-540-44853-5_16

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  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-40189-6

  • Online ISBN: 978-3-540-44853-2

  • eBook Packages: Springer Book Archive

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