Abstract
Selecting the appropriate grade of plastic for a customer from the 3000 grades available is an important knowledge intensive job for the General Electric sales force. A case-based reasoning recommender system, called Global Grade Selector, was created to capture, maintain, and constantly learn information about grades and the knowledge that is needed to correctly select them. Global Grade Selector was fielded to the 800 people in the GE Plastics worldwide sales force in July 2002. During the second half of 2002 it was used for 4700 sales opportunities.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Aamodt, A., Case-Based Reasoning: Foundational Issues, Methodological Variations, and System Approaches, AICOM, Vol. 7, No. 1, (March 1994)
Hammond, K., Burke, R., Schmidt, K. A Case-Based Approach to Knowledge Navigation, In Case-Based Reasoning: Experiences, Lessons, & Future Directions Ed. Leake, AAAI Press/MIT Press, Menlo Park, CA (1996)
Smyth, B., Cotter P. A Personalized TV Listening Service for the Digital TV Age. Journal of Knowledge-Based Systems. 13(2–3), pp. 53–59 (2000)
Triantaphyllou, E., Multi-Criteria Decision Making Methods: A Comparative Study, Kluwer Academic Publishers, Dordrecht/Boston/London (2000)
Watson, I., Applying Case-Based Reasoning: Techniques for Enterprise Systems. San Francisco, Cal. Morgan Kaufmann Publishers (1997)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2003 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Cheetham, W. (2003). Global Grade Selector: A Recommender System for Supporting the Sale of Plastic Resin. In: Ashley, K.D., Bridge, D.G. (eds) Case-Based Reasoning Research and Development. ICCBR 2003. Lecture Notes in Computer Science(), vol 2689. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-45006-8_10
Download citation
DOI: https://doi.org/10.1007/3-540-45006-8_10
Published:
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-40433-0
Online ISBN: 978-3-540-45006-1
eBook Packages: Springer Book Archive