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Dialogue Modelling for a Conversational Agent

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AI 2001: Advances in Artificial Intelligence (AI 2001)

Part of the book series: Lecture Notes in Computer Science ((LNAI,volume 2256))

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Abstract

There is growing agreement that dialogue management is critical to speech enabled applications. This paper describes a novel approach to knowledge acquisition in the natural language processing domain, and shows the use of techniques from cognitive task analysis to capture politeness protocols from a “dialogue expert.” Acknowledging the importance of intentions in mixed initiative systems, our aim was to use an off-the-shelf Belief, Desire, and Intention (BDI) framework from Agent Oriented Software to provide the planning component, and introduce plan library cards as a means of capturing expertise in this context.

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Author information

Authors and Affiliations

  1. Agent Oriented Software, Pty. Ltd., Carlton, Victoria

    Peter Wallis

  2. Information Technology Division, Defence Science and Technology Organisation, Salisbury, South Australia

    Helen Mitchard, Jyotsna Das & Damian O’Dea

Authors
  1. Peter Wallis
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  2. Helen Mitchard
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  3. Jyotsna Das
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  4. Damian O’Dea
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Editor information

Editors and Affiliations

  1. School of Computer and Information Science, University of South Australia, Mawson Lakes, 5095, SA, Australia

    Markus Stumptner  & Dan Corbett  & 

  2. Department of Computer Science, University of Adelaide, 5001, Adelaide, SA, Australia

    Mike Brooks

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© 2001 Springer-Verlag Berlin Heidelberg

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Wallis, P., Mitchard, H., Das, J., O’Dea, D. (2001). Dialogue Modelling for a Conversational Agent. In: Stumptner, M., Corbett, D., Brooks, M. (eds) AI 2001: Advances in Artificial Intelligence. AI 2001. Lecture Notes in Computer Science(), vol 2256. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-45656-2_46

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  • DOI: https://doi.org/10.1007/3-540-45656-2_46

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  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-42960-9

  • Online ISBN: 978-3-540-45656-8

  • eBook Packages: Springer Book Archive

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