Requirements for Transparent Public Services Provision amongst Public Administrations

Abstract

In this paper we analyze the requirements posed by the Infocitizen project that attempts to make feasible the realization of a pan-European view for public service provision. The requirements are analyzed based on the project aims of conducting electronic transactions in multi-agent settings- e.g. multicountry involvement- in a transparent as possible manner for the citizen. Transparent public services provision for the citizen is posed as the requirement that both the inputs needed for the delivery of a service as well as the outputs produced by the service are respectively given and received in a transparent as possible manner for the citizen. That is, the citizen will only need to provide the input that cannot be automatically accessed from its relevant source and also the consequences of the delivered service will be automatically propagated to its relevant destinations. In order to achieve such intelligent provision of public services the forms of knowledge that need to be employed are also discussed.