Abstract
This paper addresses the problem of building third-party call control in a VoIP network based on ITU-T Recommendation H.323. We consider a specific case that could be used in the call center environment. We will suggest and advocate a solution with H.323 gatekeepers connected to CTI Server via special protocol. The CTI Server contains all the logic for service execution (a call model) while a gatekeeper implements only elementary switching functions. Some basic features of the protocol are outlined. We also present the architecture of a real-world network where the approach is implemented.
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© 2001 Springer-Verlag Berlin Heidelberg
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Miloslavski, A. et al. (2001). Third-Party Call Control in H.323 Networks – A Case Study. In: Networking — ICN 2001. ICN 2001. Lecture Notes in Computer Science, vol 2094. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-47734-9_55
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DOI: https://doi.org/10.1007/3-540-47734-9_55
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-42303-4
Online ISBN: 978-3-540-47734-1
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