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European Conference on Software Quality

ECSQ 2002: Software Quality — ECSQ 2002 pp 25–35Cite as

Product Quality in Software Business Connection

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Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 2349))

Abstract

Product and its quality are clarified in this paper at first conceptually. After a clear general understanding of product-concept and a product’s inherent characteristics, satisfaction of users (customers) and the other interested parties is considered. This general insight is applied to the software industry’s business needs where the products are strongly service and information or knowledge content. Within software industry there are many quite different business areas. Practical experiences presented in this paper where the general described principles have been applied are from an e-business software engineering application for a B2B case.

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References

  1. Anttila J., Vakkuri J.: Business integrated e-quality, e-Business Research Forum, Tampere 2001

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  2. Anttila J., Vakkuri. J: Good Better Best, Sonera Corporation, Helsinki (2000)

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  3. Anttila J., Vakkuri. J: ISO 9000 for the Creative Leader, Sonera Corporation, Helsinki (2001)

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  4. Anttila J.: http://www.QualityIntegration.net: “Internet pages for the business integrated quality approach”, Sonera Corporation, 2001

  5. International Standardization Organization: ISO 9000. Quality Management Systems. Fundamentals and Vocabulary, ISO, Geneve (2000)

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  6. Shiba S, Graham A., Walden D.: A new American TQM, Center for Quality Management, Cambridge MA (1993)

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  7. Downes L., Mui C.: Unleashing the Killer App, Harvard Business School Press, Boston (2000)

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Author information

Authors and Affiliations

  1. Sonera Corporation, P.O. Box 740, FIN-00051, Sonera, Helsinki, Finland

    Juhani Anttila

Authors
  1. Juhani Anttila
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Editor information

Editors and Affiliations

  1. Nokia Research Center, Nokia Group, Nokia Group, P. O. Box 407, 00045, Finland

    Jyrki Kontio

  2. Department of Computer and Information Science (IDI), Norwegian University of Science and Technology (NTNU), Gloeshaugen, 7491, Trondheim, Norway

    Reidar Conradi

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© 2002 Springer-Verlag Berlin Heidelberg

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Anttila, J. (2002). Product Quality in Software Business Connection. In: Kontio, J., Conradi, R. (eds) Software Quality — ECSQ 2002. ECSQ 2002. Lecture Notes in Computer Science, vol 2349. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-47984-8_6

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  • DOI: https://doi.org/10.1007/3-540-47984-8_6

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  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-43749-9

  • Online ISBN: 978-3-540-47984-0

  • eBook Packages: Springer Book Archive

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