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Agents Based Collaborative Framework for B2C Business Model and Related Services

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Innovative Internet Computing Systems (IICS 2001)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 2060))

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Abstract

Agent based software technique is an emerging technology to design and implement software systems with autonomous behaviour and optionally integrate Artificial Intelligence, Knowledge-based system in a seamless manner for specialised activities under distributed computing environments. In this paper we address the issues of incorporating the valued-added services within the B2C model and propose a solution based on the software agents. We present our system, which has been designed for effectively collaborating B2C ebusiness model with other related service systems like general Customer Services, Customer Retention systems, etc., under the framework of Customer Relationship Management (CRM) using Software Agents. The system has been designed to operate on WWW and has been implemented using JAVA related technologies for the effective deployment over the Internet.

This work was carried-out while the authors were at Indian Institute of Science, Bangalore

Department of Computer Science and Engineering, A.K.College of Engineering, Anand Nagar, India

Currently at DBS Bank, Singapore

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Author information

Authors and Affiliations

  1. Supercomputer Education and Research Centre, Indian Institute of Science, Bangalore, India

    V. Robin Rohit & D. Sampath

Authors
  1. V. Robin Rohit
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  2. D. Sampath
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Editor information

Editors and Affiliations

  1. Institut für Mathematik, Technische Universität Ilmenau, Postfach10 05 65, 98684, Ilmenau, Germany

    Thomas Böhme

  2. Fachbereich Informatik, Universität Rostock, Albert-Einstein-Str. 23, 18051, Rostock, Germany

    Herwig Unger

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© 2001 Springer-Verlag Berlin Heidelberg

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Rohit, V.R., Sampath, D. (2001). Agents Based Collaborative Framework for B2C Business Model and Related Services. In: Böhme, T., Unger, H. (eds) Innovative Internet Computing Systems. IICS 2001. Lecture Notes in Computer Science, vol 2060. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-48206-7_11

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  • DOI: https://doi.org/10.1007/3-540-48206-7_11

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  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-42275-4

  • Online ISBN: 978-3-540-48206-2

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