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International Conference on Case-Based Reasoning

ICCBR 1999: Case-Based Reasoning Research and Development pp 510–524Cite as

Fault Management in Computer Networks Using Case-Based Reasoning: DUMBO System

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Part of the book series: Lecture Notes in Computer Science ((LNAI,volume 1650))

Abstract

Nowadays, the complexity involved in computer network fault management demands a great amount of information about the involved technologies and their associated problems. Besides, Trouble Ticket Systems have been used to store the occurred problems, actuating as an historical memory of the network. Thus, a correct approach to consolidate the network historic memory is the development of an expert system that takes in account the knowledge accumulated in the Trouble Ticket Systems to propose solutions for an average problem. This work presents a system that uses Case-Based Reasoning paradigm applied to a Trouble Ticket System to suggest solutions for a new problem occurred. This system aims to aid diagnosis and resolution stages of network management problems. Typical problems of this domain, the proposed solution and results reached with the developed prototype are described.

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Author information

Authors and Affiliations

  1. PPGC, Universidade Federal do Rio Grande do Sul, Av. Bento Gonçalves, 9500, Bloco IV. Porto Alegre, Brazil

    Cristina Melchiors & Liane M. R. Tarouco

Authors
  1. Cristina Melchiors
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  2. Liane M. R. Tarouco
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Editor information

Editors and Affiliations

  1. Fraunhofer Institute for Experimental Software Engineering (IESE), Sauerwiesen 6, D 67661, Kaiserslautern, Germany

    Klaus-Dieter Althoff

  2. Department of Computer Science, University of Kaiserslautern, P.O. Box 3049, D 67653, Kaiserslautern, Germany

    Ralph Bergmann

  3. Department of Computer Science, University of Wyoming, P.O. Box 3682, Laramie, WY, 82072, USA

    L.Karl Branting

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© 1999 Springer-Verlag Berlin Heidelberg

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Cite this paper

Melchiors, C., Tarouco, L.M.R. (1999). Fault Management in Computer Networks Using Case-Based Reasoning: DUMBO System. In: Althoff, KD., Bergmann, R., Branting, L. (eds) Case-Based Reasoning Research and Development. ICCBR 1999. Lecture Notes in Computer Science, vol 1650. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-48508-2_37

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  • DOI: https://doi.org/10.1007/3-540-48508-2_37

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  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-66237-2

  • Online ISBN: 978-3-540-48508-7

  • eBook Packages: Springer Book Archive

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