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Customizing Telecommunication Services: Patterns, Issues, and Models

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Intelligence in Services and Networks Paving the Way for an Open Service Market (IS&N 1999)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 1597))

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Abstract

This paper deals with telecommunication service customization, i.e., the capabilities to accommodate services to the user’s requirements and preferences. We tackle a perception of this topic through Internet, IN, TINA, UMTS cases and paradigms. The generic patterns and typical deficiencies are identified. We propose several novel models with ascending customization degrees which reflect the share-out of intelligence between users (customers) and service support systems, as well as ever growing user involvement in service customization process. The proposed levels encompass service options, tailored service composition, dynamic customization based on component (service facet) groups, and active services. We discuss the mechanisms for the suggested customization levels.

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Author information

Authors and Affiliations

  1. Multimedia Networks and Services Dpt., ENST Bretagne, rue de la Châtaigneraie, 35512, Cesson Sévigné, France

    Linas Maknavicius & Simon Znaty

  2. Université de Bretagne Sud, ORCADE-VALORIA, rue Yves Mainguy, 56000, Vannes, France

    Gautier Koscielny

Authors
  1. Linas Maknavicius
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  2. Gautier Koscielny
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  3. Simon Znaty
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Editor information

Editors and Affiliations

  1. Alcatel Research, Francis Wellesplein 1, B-2018, Antwerpen, Belgium

    Han Zuidweg

  2. European Commission, Rue de la Loi 200, B-1049, Bruxelles, Belgium

    Mario Campolargo

  3. Universitat Politécnica de Catalunya, C/ Jordi Girona, 1-3, E-08034, Barcelona, Spain

    Jaime Delgado

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© 1999 Springer-Verlag Berlin Heidelberg

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Maknavicius, L., Koscielny, G., Znaty, S. (1999). Customizing Telecommunication Services: Patterns, Issues, and Models. In: Zuidweg, H., Campolargo, M., Delgado, J. (eds) Intelligence in Services and Networks Paving the Way for an Open Service Market. IS&N 1999. Lecture Notes in Computer Science, vol 1597. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-48888-X_20

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  • DOI: https://doi.org/10.1007/3-540-48888-X_20

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  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-65895-5

  • Online ISBN: 978-3-540-48888-0

  • eBook Packages: Springer Book Archive

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