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Integrating semantic structure and technical documentation in case-based service support Systems

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Book cover Topics in Case-Based Reasoning (EWCBR 1993)

Part of the book series: Lecture Notes in Computer Science ((LNAI,volume 837))

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Abstract

Help desk systems are one of the most successful application areas of case-based reasoning. However, case-based reasoning techniques cover only parts of the whole help desk scenario. One missing part is providing access to the technical documentation. Combining these becomes especially important in the area of service support systems, where the service person has no access to the printed documentation. This paper presents a concept how to integrate CBR and technical documentation for service support systems.

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References

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Authors and Affiliations

  1. Computer Science Department, University of Hamburg, Vogt-Kölln-Str. 30, 22527, Hamburg

    Gerd Kamp

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  1. Gerd Kamp
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Stefan Wess Klaus-Dieter Althoff Michael M. Richter

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© 1994 Springer-Verlag Berlin Heidelberg

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Kamp, G. (1994). Integrating semantic structure and technical documentation in case-based service support Systems. In: Wess, S., Althoff, KD., Richter, M.M. (eds) Topics in Case-Based Reasoning. EWCBR 1993. Lecture Notes in Computer Science, vol 837. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-58330-0_102

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  • DOI: https://doi.org/10.1007/3-540-58330-0_102

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  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-58330-1

  • Online ISBN: 978-3-540-48655-8

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