Abstract
The paper will intend to summarize the results and the open issues derived from an initive of setting up a “management by metrics” program for the improvement of the software process, particularly the acquisition process of software applications for banking. The motivation to improve the software process resulted from a business need (i.e.: increase service profitability) and from external regulation. The analysis of an assessment of company's capabilities revealed the necessity of improvement. The adopted software improvement approach consists of an integrated collection of quality models, procedures, tools and training for increasing information system quality, improving the quality of each software components and controlling the development (internal or external) and the acquisition process. The results of these studies bear out the usefulness of starting with an assessment orientation for both process and product in an active approach to process management and improvement.
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© 1995 Springer-Verlag Berlin Heidelberg
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Campanai, M., Ferretti, E., Valori, V. (1995). Quality estimation of software applications for banking. In: Nesi, P. (eds) Objective Software Quality. SQ 1995. Lecture Notes in Computer Science, vol 926. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-59449-3_24
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DOI: https://doi.org/10.1007/3-540-59449-3_24
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