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Decision Support for Global Enterprises pp 93–112Cite as

A Longitudinal Study of Information Exchange in Computer-Mediated and Face-to-Face Groups

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Part of the book series: Annals of Information Systems ((AOIS,volume 2))

Abstract

Recent research has suggested that groups do not exchange information effectively. This is particularly true of groups using computer-mediated communication systems (CMCS). However, generalizing the findings of these studies to real groups is difficult because they used ad hoc groups and/or the groups did not have experience with the CMCS and were working on novel tasks. In this study face-to-face groups and groups using two types of CMCS completed three information exchange tasks. Information exchange performance and relational links were collected for each task. The results suggest that CMCS groups are not able to exchange information as effectively as face-to-face groups, even as they become familiar with the task and CMCS. In addition, although relational links were slightly related to information exchange performance, they were not as important as communication mode in explaining differences in information exchange performance.

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Author information

Authors and Affiliations

  1. College of Business, University of Central Florida, Orlando, Florida, USA

    Ross Hightower

  2. College of Business, San Francisco State University, San Francisco, California, 94132, USA

    Lutfus Sayeed

  3. College of Business & Industry, Mississippi State University, Starkville, Mississippi, USA

    Merrill Warkentin

Authors
  1. Ross Hightower
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  2. Lutfus Sayeed
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  3. Merrill Warkentin
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Editor information

Editors and Affiliations

  1. Arizona State University, Tempe, AZ, USA

    Uday Kulkarni

  2. University of Northern Iowa, Cedar Falls, Iowa, USA

    Daniel J. Power

  3. Oklahoma State University, Stillwater, OK, USA

    Ramesh Sharda

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© 2007 Springer Science+Business Media, LLC

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Hightower, R., Sayeed, L., Warkentin, M. (2007). A Longitudinal Study of Information Exchange in Computer-Mediated and Face-to-Face Groups. In: Kulkarni, U., Power, D.J., Sharda, R. (eds) Decision Support for Global Enterprises. Annals of Information Systems, vol 2. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-48137-1_6

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  • DOI: https://doi.org/10.1007/978-0-387-48137-1_6

  • Publisher Name: Springer, Boston, MA

  • Print ISBN: 978-0-387-48136-4

  • Online ISBN: 978-0-387-48137-1

  • eBook Packages: Computer ScienceComputer Science (R0)

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