Skip to main content
SpringerLink
Log in
Book cover

New World Situation: New Directions in Concurrent Engineering pp 635–641Cite as

Product and Service Development with Customers

  • Conference paper
  • First Online:

Part of the book series: Advanced Concurrent Engineering ((ACENG))

Abstract

This paper points out that our traditional product and service development has been too much producer-based and product-focused. If we note that our customers are very active and creative, we can establish another new product and service development approach, where not only products but also processes will yield value.

This is a preview of subscription content, log in via an institution.

Chapter
USD   29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD   259.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD   329.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD   329.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Learn about institutional subscriptions

References

  1. Christensen CM. The innovator’s dilemma: the revolutionary book that change the way you do business. New York: Harper Paperback; 2003.

    Google Scholar 

  2. Toffler A. The third wave: the classic study of tomorrow. New York: Bantam; 1984.

    Google Scholar 

  3. Prahalad CK, Ramaswamy V. The future of competition: co-creating unique value with customers. Boston: Harvard Business School Press; 2004.

    Google Scholar 

  4. Norman D. Emotional design: why we love (or hate) everyday things. New York: Basic Books; 2004.

    Google Scholar 

  5. Maslow AH. Motivation and personality. New York: HarperCollins College Div; 1987.

    Google Scholar 

  6. Kim WC, Mauborgne R. Blue Ocean strategy. Boston: Harvard Business School Press; 2005.

    Google Scholar 

  7. Taguchi G, Chowdhury S, Wu Y. The Mahalanobis–Taguchi system. New York: McGraw-Hill Professional; 2000.

    Google Scholar 

  8. Prahalad CK. The fortune at the bottom of the pyramid: eradicating poverty through profit. Philadelphia: Wharton School Publication Paperback; 2006.

    Google Scholar 

  9. Miles LD. Techniques of value analysis and engineering. New York: McGraw-Hill; 1972.

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Stanford University, 228 Hamilton Ave, Palo Alto, CA, 94301, USA

    Shuichi Fukuda

Authors
  1. Shuichi Fukuda
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Shuichi Fukuda .

Editor information

Editors and Affiliations

  1. , Institute of Machine Design Fundamentals, Warsaw University of Technology, Narbutta 84, Warsaw, 02-524, Poland

    Jerzy Pokojski

  2. Kichijoji-Higashicho 3-29-5, Musashino, 180-0002, Tokyo, Japan

    Shuichi Fukuda

  3. , Faculty of Mechanical Engineering and, AGH University of Science and Technology, Al. Mickiewicza 30, Krakow, 30-059, Poland

    Józef Salwiński

Rights and permissions

Reprints and permissions

Copyright information

© 2010 Springer-Verlag London Limited

About this paper

Cite this paper

Fukuda, S. (2010). Product and Service Development with Customers. In: Pokojski, J., Fukuda, S., Salwiński, J. (eds) New World Situation: New Directions in Concurrent Engineering. Advanced Concurrent Engineering. Springer, London. https://doi.org/10.1007/978-0-85729-024-3_59

Download citation

  • DOI: https://doi.org/10.1007/978-0-85729-024-3_59

  • Published:

  • Publisher Name: Springer, London

  • Print ISBN: 978-0-85729-023-6

  • Online ISBN: 978-0-85729-024-3

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics

Search

Navigation