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Knowledge Management and Organizational Learning pp 236–250Cite as

Evaluating KMS Effectiveness for Decision Support: Preliminary Results

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Part of the book series: Annals of Information Systems ((AOIS,volume 4))

Abstract

This study evaluated the effectiveness of two knowledge management systems (KMS) for supporting individual decision makers in a predictive judgment task. The systems differed with respect to the way the technology was used to assist knowledge utilisation during the judgment process. The informating white-box KMS brought together relevant know-what and know-how in the form conducive to human consumption. The automating black-box KMS embedded codified knowledge within the software and automated its application. The preliminary results obtained from two contexts are mixed and suggest the contingent nature of KMS effectiveness on organisational identification.

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  1. Sarajevo School of Science and Technology, Sarajevo, Bosnia, Herzegovina

    Meliha Handzic

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  1. Meliha Handzic
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Correspondence to Meliha Handzic .

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    Handzic, M. (2009). Evaluating KMS Effectiveness for Decision Support: Preliminary Results. In: King, W. (eds) Knowledge Management and Organizational Learning. Annals of Information Systems, vol 4. Springer, Boston, MA. https://doi.org/10.1007/978-1-4419-0011-1_15

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