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Supporting Real Time Decision-Making pp 337–360Cite as

Development of a Mobile Situation Awareness Tool Supporting Disaster Recovery of Business Operations

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Part of the book series: Annals of Information Systems ((AOIS,volume 13))

Abstract

Situation awareness (SA) is deemed essential when tackling situations that are characterised by complexity, hard-to-define causal relationships, dynamic changes, and lack of information. This chapter describes the development of a model and tool to support collaborative construction of SA. The proposed model organises awareness information elements according to situation dimensions, dimensional elements, and correlations between dimensional elements. The approach provides a strategic view of the situation and a structure supporting concurrent information updates. The developed tool supports collaborative information management using mobile devices and pen-based interaction. The chapter also reports a case study that has employed the model and tool to support the disaster recovery (DR) of business operations.The adopted research approach is exploratory and theory-driven. The evaluation task adopted the inspection method, employing experts in critical infrastructure maintenance. The obtained results indicate the model and tool are adequate to the types of disruptive events faced by ­critical infrastructure maintenance teams. The obtained results also indicate the proposed model and tool are regarded as mostly important to less ­experienced members; and also fundamental to the development of emergency plans.

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Acknowledgements

This work was partially funded by Fondecyt (project 1085010) and the Portuguese Foundation for Science and Technology (projects PTDC/EIA 67589/2006 and 102875/2008).

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Authors and Affiliations

  1. Faculty of Sciences, University of Lisbon, Lisbon, Portugal

    Pedro Antunes

  2. Systems and Informatics Department, School of Technology, Polytechnic Institute of Setúbal, Setúbal, Portugal

    Claudio Sapateiro

  3. Management Control and Information Systems Department, Business School, Universidad de Chile, Santiago, Chile

    Gustavo Zurita

  4. Department of Computer Science, University of Chile, Santiago de Chile, Chile

    Nelson Baloian

Authors
  1. Pedro Antunes
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  2. Claudio Sapateiro
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  3. Gustavo Zurita
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  4. Nelson Baloian
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Corresponding author

Correspondence to Pedro Antunes .

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Editors and Affiliations

  1. Monash University, Caulfield East, Victoria, Australia

    Frada Burstein

  2. LIP 6, Université Paris VI, place Jussieu 4, Paris CX 05, 75252, France

    Patrick Brézillon

  3. School of Computer Science &, Software Engineering, Monash University, Dandenong Road 900, Caulfield East, 3145, Victoria, Australia

    Arkady Zaslavsky

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Antunes, P., Sapateiro, C., Zurita, G., Baloian, N. (2011). Development of a Mobile Situation Awareness Tool Supporting Disaster Recovery of Business Operations. In: Burstein, F., Brézillon, P., Zaslavsky, A. (eds) Supporting Real Time Decision-Making. Annals of Information Systems, vol 13. Springer, Boston, MA. https://doi.org/10.1007/978-1-4419-7406-8_17

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