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Conditions Influencing Client–IS Supplier Interactions During IS Outsourcing

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Information Systems Development

Abstract

The extent of outsourcing information systems (IS) activities has been significant and the trend seems likely to continue in the foreseeable future. IS outsourcing relationships bring challenges that need to be understood and managed. The client–IS supplier relationship as such is one of the less frequently examined topics in IS outsourcing research. This paper contributes to the IS outsourcing relationship literature by describing conditions influencing client–IS supplier interactions during IS outsourcing. The paper sets out from the interaction approach as it contributes new insights to IS outsourcing relationships. The interaction approach is complemented with elements to increase the description of IS outsourcing relationship interactions. The elements are composed of viewing the client firm and the IS supplier firm as being comprised of business, process and IS level and the dimensions contract and management. The conditions influencing client–IS supplier interactions are presented in the form of a conceptual framework which when adopted can contribute to a better understanding of the features of IS outsourcing relationships and facilitate for firms in their decision-making of IS outsourcing.

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Author information

Authors and Affiliations

  1. Department of Information Systems & Project Management, Karlstad University, Karlstad, Sweden

    Linda Bergkvist

Authors
  1. Linda Bergkvist
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Correspondence to Linda Bergkvist .

Editor information

Editors and Affiliations

  1. Fac. Mathematics & Physics, Dept. Software Engineering, Charles University Praha, Malostranske nam. 25, Praha 1, 118 00, Czech Republic

    Jaroslav Pokorny

  2. Dept. Information Technologies, Attn. Prof. Jiri Vorisek, Prague University of Economics, Nam. W. Churchilla 4, Praha, 130 67, Czech Republic

    Vaclav Repa

  3. Fac. Mathematics & Physics, Charles University, Praha, Malostranske nam. 25, Praha 1, 118 00, Czech Republic

    Karel Richta

  4. College of Business & Economics, Dept. Information Technology &, Boise State University, Univesity Dr. 1910, Boise, 83725-1615, Idaho, USA

    Wita Wojtkowski

  5. Fac. Information Technology, Monash University, Clayton, 3800, Victoria, Australia

    Henry Linger

  6. Dept. Accountancy & Finance, National University of Ireland, University Road, Galway, Ireland

    Chris Barry

  7. Dept. Accountancy & Finance, National University of Ireland, University Road, Galway, Ireland

    Michael Lang

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Bergkvist, L. (2011). Conditions Influencing Client–IS Supplier Interactions During IS Outsourcing. In: Pokorny, J., et al. Information Systems Development. Springer, New York, NY. https://doi.org/10.1007/978-1-4419-9790-6_10

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  • DOI: https://doi.org/10.1007/978-1-4419-9790-6_10

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  • Publisher Name: Springer, New York, NY

  • Print ISBN: 978-1-4419-9645-9

  • Online ISBN: 978-1-4419-9790-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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