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Towards a Unified Service Definition

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Book cover Information Systems Development

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Abstract

Services play an increasingly important role in most industry sectors, including IT. Recent emergence of Cloud Computing and the general acceptance of different forms of outsourcing as a mechanism for increasing effectiveness of organizations necessitate a revision of basic SOA concepts to take account of extensive use of externally provided services. A key pre-requisite for this revised SOA architectural framework is the unification of service definitions so that different types of services can be treated in a consistent manner. The unified service definition needs to contain attributes of internally and externally provided services as well as attributes of business and IT services and be customizable to allow its application in different usage scenarios. In this paper we discuss the concept of a service as interpreted in both business and computing literature and propose a concise service definition based on a set of attributes that can be specialized for a particular service delivery scenario. We illustrate using a simple example how such service definition can be used to construct instances of services.

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Acknowledgments

This research was supported by IGA (Internal Grant Agency) grant No. F4/1/2010, GAČR (Grant Agency, Czech Republic) grant No. P403-10-0092, and the Research Centre for Human Centered Technology Design at the University of Technology, Sydney.

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Authors and Affiliations

  1. Department of Information Technology, University of Economics, W. Churchill Sq. 4, Prague, Czech Republic

    George Feuerlicht & Lukas Burkon

  2. Faculty of Engineering and Information Technology, University of Technology, Broadway, P.O. Box 123, 2007, Sydney, NSW, Australia

    George Feuerlicht

Authors
  1. George Feuerlicht
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  2. Lukas Burkon
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Corresponding author

Correspondence to George Feuerlicht .

Editor information

Editors and Affiliations

  1. Fac. Mathematics & Physics, Dept. Software Engineering, Charles University Praha, Malostranske nam. 25, Praha 1, 118 00, Czech Republic

    Jaroslav Pokorny

  2. Dept. Information Technologies, Attn. Prof. Jiri Vorisek, Prague University of Economics, Nam. W. Churchilla 4, Praha, 130 67, Czech Republic

    Vaclav Repa

  3. Fac. Mathematics & Physics, Charles University, Praha, Malostranske nam. 25, Praha 1, 118 00, Czech Republic

    Karel Richta

  4. College of Business & Economics, Dept. Information Technology &, Boise State University, Univesity Dr. 1910, Boise, 83725-1615, Idaho, USA

    Wita Wojtkowski

  5. Fac. Information Technology, Monash University, Clayton, 3800, Victoria, Australia

    Henry Linger

  6. Dept. Accountancy & Finance, National University of Ireland, University Road, Galway, Ireland

    Chris Barry

  7. Dept. Accountancy & Finance, National University of Ireland, University Road, Galway, Ireland

    Michael Lang

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© 2011 Springer Science+Business Media, LLC

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Feuerlicht, G., Burkon, L. (2011). Towards a Unified Service Definition. In: Pokorny, J., et al. Information Systems Development. Springer, New York, NY. https://doi.org/10.1007/978-1-4419-9790-6_18

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  • DOI: https://doi.org/10.1007/978-1-4419-9790-6_18

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  • Publisher Name: Springer, New York, NY

  • Print ISBN: 978-1-4419-9645-9

  • Online ISBN: 978-1-4419-9790-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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