Abstract
This paper deals with the role of the concept of services in the area of Business Process Modeling and Management. It describes the process of the business processes system design which is the part of the Methodology for Business Processes Analysis and Design—MMAPB. The design technique covers the whole process from identification of the basic activities over the design of key and supporting processes as late as the building resulting infrastructures. The very significant tool for the structuring of the processes is the principle of services. It allows discovering of basic supporting processes in bodies of key processes, their clarification with the exact definition of the interfaces between processes, and, finally, exact definition of the needs and possibilities of supporting infrastructures. The paper argues for the idea that thinking in terms of services is much more useful and general principle to be limited to the area of technology and software systems development only.
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Notes
- 1.
In fact, any other suitable notation, like Aris for instance, can be used in place of the BPMN and Eriksson-Penker Notation. The reason for the use of these notations is the fact that they are standardized with principal respect to the UML which is the widely respected standard used in both: analytical as well as IS Development activities. This fact we regard as very important in the MMABP methodology. Complete methodology content together with the definition of requirements for diagrammatic tools can be found in [9], and [10].
- 2.
This figure is just an illustration of different views and diagrams. Unreadable text is not important.
- 3.
In fact, there is the only way how to include all processes into one model using BPMN: to subordinate all the processes to the one of them as sub-processes. This idea however absolutely contradicts with the main idea of the Process Management, and thus it is not relevant anyway.
- 4.
See the association between the SLA and the Metric. It is obvious that even there (like in the case of relationships between Business Process Definition and Service) must be the integrity constraint which expresses the fact that the metric values used in the SLA belong to the metrics generally associated to the Service.
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Acknowledgments
The work presented in this paper is supported by Czech project GAČR 402/08/0529 Business Process Modeling.
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Repa, V. (2011). Role of the Concept of Services in Business Process Management. In: Pokorny, J., et al. Information Systems Development. Springer, New York, NY. https://doi.org/10.1007/978-1-4419-9790-6_50
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