Abstract
Traditional online help is often function-oriented, unrelated to users’ tasks and not situated at users’ current context of interaction. This is due mainly to the help development strategy, and to the lack of a help model that takes into account typical users’ task flows. In addition to a help model, we also need adequate access structures to the variouscomponents of the help system, each providing a different perspective on help content This paper proposes the integration of a help model withcommunicability concepts, both built upon the principles of Semiotic Engineering. Our goal is to provide users with better help access and content, which are designed to clarify users’ specific doubts, as expressed by users themselves, during interaction.
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Seibach Silveira, M., Barbosa, S.D.J., Sieckenius de Souza, C. (2001). Augmenting the Affordance of Online Help Content. In: Blandford, A., Vanderdonckt, J., Gray, P. (eds) People and Computers XV—Interaction without Frontiers. Springer, London. https://doi.org/10.1007/978-1-4471-0353-0_17
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DOI: https://doi.org/10.1007/978-1-4471-0353-0_17
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