Abstract
A framework for modelling user-device interaction is presented. Models constructed with the framework explicitly separate 1) what the operator knows about the work (domain) being carried out, from 2) what the operator knows about the state of the devices used to carry out that work. Using an illustration from Air Traffic Management (ATM), the value of such separation is shown, for the diagnosis of operator behaviour that leads to system ineffectiveness. The design implications of using such worksystem models, in conjunction with domain models, are discussed.
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© 1997 Springer-Verlag London
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Timmer, P., Long, J. (1997). Separating User Knowledge of Domain and Device: A Framework. In: Thimbleby, H., O’Conaill, B., Thomas, P.J. (eds) People and Computers XII. Springer, London. https://doi.org/10.1007/978-1-4471-3601-9_22
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DOI: https://doi.org/10.1007/978-1-4471-3601-9_22
Publisher Name: Springer, London
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