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Service System Approaches

Conceptual Modeling Approaches for Services Science

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Handbook of Service Description

Abstract

Over the last several years, services science has emerged as an effective means to understand services and the socio-technical systems in which they are deployed. This systemic view requires a genuinely interdisciplinary approach to the study of services. In this chapter, we review a number of significant approaches to analyze, understand and model service systems, with an emphasis on showing similarities and differences that highlight the many aspects of a rich service ecosystem. The goal of this chapter is to provide developers with an overall perspective on such rich service system models, as a basis for choosing those which mostly fit their own needs.

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Author information

Authors and Affiliations

  1. ISTC-CNR, Laboratory for Applied Ontology, via alla Cascata 56C, 38123, Trento, Italy

    Roberta Ferrario & Nicola Guarino

  2. University of Trieste, Piazzale Europa,1, 34127, Trieste, Italy

    Romano Trampus

  3. The MITRE Corporation, M/S H305, 7515 Colshire Drive, McLean, VA, 22102-7508, USA

    Ken Laskey

  4. IBM Research Lab, Haifa University Campus, Mount Carmel, Haifa, 31905, Israel

    Alan Hartman

  5. IBM India Research, Delhi, India

    G. R. Gangadharan

Authors
  1. Roberta Ferrario
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  2. Nicola Guarino
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  3. Romano Trampus
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  4. Ken Laskey
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  5. Alan Hartman
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  6. G. R. Gangadharan
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Corresponding author

Correspondence to Roberta Ferrario .

Editor information

Editors and Affiliations

  1. Faculty of Science and Technology, Queensland University of Technology, Brisbane Qld, Queensland, Australia

    Alistair Barros

  2. SAP Research Center Karlsruhe, Karlsruhe, Germany

    Daniel Oberle

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Ferrario, R., Guarino, N., Trampus, R., Laskey, K., Hartman, A., Gangadharan, G.R. (2012). Service System Approaches. In: Barros, A., Oberle, D. (eds) Handbook of Service Description. Springer, Boston, MA. https://doi.org/10.1007/978-1-4614-1864-1_4

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  • DOI: https://doi.org/10.1007/978-1-4614-1864-1_4

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  • Publisher Name: Springer, Boston, MA

  • Print ISBN: 978-1-4614-1863-4

  • Online ISBN: 978-1-4614-1864-1

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