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Encyclopedia of Social Network Analysis and Mining pp 2656–2661Cite as

Social Media Policy in the Workplace: User Awareness

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Synonyms

Impacts of policy; Legal issues; Risks; Social media; Training

Glossary

Awareness:

Knowledge or perception of a situation or fact

Bureaucratic:

Having the characteristics of a bureaucracy or a bureaucrat

CRM:

Customer relationship management

Governance:

The act of governing and relates to decisions that define expectations or verify performance

Longitudinal research:

A research study that involves repeated observations/interviews over a period of time

Policy:

There are two main types of policies – public policies and private policies. In this paper, the research focuses on the private policies or organizational policies which are limited on available resources as well as legal coercion

Definition

Organizational policy and social media are two of the most highly discussed topics within organizations today, especially within governments. Policy is typically described as a principle or process to guide decisions in order to achieve rational outcomes or to address evident problems...

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Acknowledgments

The authors would like to thank Agency A for providing the research with the opportunity to interview and conduct short questionnaires with their employees.

Author information

Authors and Affiliations

  1. Service Computing, School of Computer Sciences, Universiti Sains Malaysia, Gelugor, Pulau Pinang, Malaysia

    Mohd Heikal Husin

  2. Strategic Information Management Group, School of Computer and Information Science, University of South Australia, Adelaide, SA, Australia

    Jo Hanisch

Authors
  1. Mohd Heikal Husin
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  2. Jo Hanisch
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Corresponding author

Correspondence to Mohd Heikal Husin .

Editor information

Editors and Affiliations

  1. Department of Computer Science, University of Calgary, Calgary, AB, Canada

    Reda Alhajj

  2. Department of Computer Science, University of Calgary, Calgary, AB, Canada

    Jon Rokne

Section Editor information

  1. UC-Davis, Davis, CA, USA

    Felix Wu

  2. Blekinge Institute of Technology, Karlskrona, Sweden

    Henric Johnson

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Husin, M.H., Hanisch, J. (2018). Social Media Policy in the Workplace: User Awareness. In: Alhajj, R., Rokne, J. (eds) Encyclopedia of Social Network Analysis and Mining. Springer, New York, NY. https://doi.org/10.1007/978-1-4939-7131-2_199

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