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International Conference on Exploring Service Science

IESS 2018: Exploring Service Science pp 59–71Cite as

Closing the Gap Between Research and Practice – A Study on the Usage of Service Engineering Development Methods in German Enterprises

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Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 331))

Abstract

Service Engineering (SE) evolved in the mid-1990s and has become a popular and interdisciplinary field of research in service science since then. However, the diffusion of SE research results into practice is still rare. This is especially crucial, since structured SE methodologies are required to support businesses with the ongoing digitalization of their services. To help closing the gap between research and practice, we conducted 13 semi-structured interviews with experts from eight enterprises in Lower Saxony, Germany, that are involved in (technical) services. The results reveal several requirements and barriers, which hinder companies from implementing and using structured SE methodologies. The findings can be used to help researchers developing industry-friendly approaches and practitioners to set up their enterprises for future-oriented (smart) service engineering.

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Acknowledgements

This research was conducted in the scope of the research project “SmartHybrid – Service Engineering” (ID: 6-85003236), which is partly funded by the European Regional Development Fund (ERDF) and the State of Lower Saxony (Investitions- und Förderbank Niedersachsen – NBank). We like to thank them for their support.

Author information

Authors and Affiliations

  1. Chair of Information Management and Information Systems, University of Osnabrueck, Katharinenstr. 3, 49074, Osnabrueck, Germany

    Simon Hagen, Sven Jannaber & Oliver Thomas

Authors
  1. Simon Hagen
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  2. Sven Jannaber
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  3. Oliver Thomas
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Corresponding author

Correspondence to Simon Hagen .

Editor information

Editors and Affiliations

  1. Karlsruhe Service Research Institute (KSRI), Karlsruhe Institute of Technology, Karlsruhe, Germany

    Gerhard Satzger

  2. INESC TEC, Universidade do Porto, Porto, Portugal

    Lia Patrício

  3. Institute for Manufacturing, University of Cambridge, Cambridge, UK

    Mohamed Zaki

  4. Karlsruhe Service Research Institute (KSRI), Karlsruhe Institute of Technology, Karlsruhe, Germany

    Niklas Kühl

  5. Karlsruhe Service Research Institute (KSRI), Karlsruhe Institute of Technology, Karlsruhe, Germany

    Peter Hottum

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Hagen, S., Jannaber, S., Thomas, O. (2018). Closing the Gap Between Research and Practice – A Study on the Usage of Service Engineering Development Methods in German Enterprises. In: Satzger, G., Patrício, L., Zaki, M., Kühl, N., Hottum, P. (eds) Exploring Service Science. IESS 2018. Lecture Notes in Business Information Processing, vol 331. Springer, Cham. https://doi.org/10.1007/978-3-030-00713-3_5

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  • DOI: https://doi.org/10.1007/978-3-030-00713-3_5

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-00712-6

  • Online ISBN: 978-3-030-00713-3

  • eBook Packages: Computer ScienceComputer Science (R0)

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