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International Symposium on Cyberspace Safety and Security

CSS 2018: Cyberspace Safety and Security pp 291–302Cite as

Chatbot: An Education Support System for Student

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Part of the book series: Lecture Notes in Computer Science ((LNSC,volume 11161))

Abstract

In the last few years there has been a fast growing up of the use of Chatbots in various fields, such as Health Care, Marketing, Educational, Supporting Systems, Cultural Heritage, Entertainment and many others. This paper presents the realization of a prototype of a Chatbot in educational domain: the purpose has focused on the design of the specific architecture, model to manage communication and furnish the right answers to the student. For this aim, it has been realized a system that can detect the questions and thanks to the use of natural language processing techniques and the ontologies of domain, gives the answers to student. Finally, after the implementation of the designed model, experimental campaign was conducted in order to demonstrate its utility.

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Author information

Authors and Affiliations

  1. DIIn, University of Salerno, 84084, Fisciano, SA, Italy

    Fabio Clarizia, Francesco Colace, Marco Lombardi & Francesco Pascale

  2. DICIV, University of Salerno, 84084, Fisciano, SA, Italy

    Domenico Santaniello

Authors
  1. Fabio Clarizia
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  2. Francesco Colace
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  3. Marco Lombardi
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  4. Francesco Pascale
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  5. Domenico Santaniello
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Corresponding authors

Correspondence to Fabio Clarizia , Francesco Colace , Marco Lombardi , Francesco Pascale or Domenico Santaniello .

Editor information

Editors and Affiliations

  1. University of Salerno, Fisciano, Italy

    Arcangelo Castiglione

  2. University Politehnica of Bucharest, Bucharest, Romania

    Florin Pop

  3. University of Campania “L. Vanvitelli”, Caserta, Italy

    Massimo Ficco

  4. University of Salerno, Fisciano, Italy

    Francesco Palmieri

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Clarizia, F., Colace, F., Lombardi, M., Pascale, F., Santaniello, D. (2018). Chatbot: An Education Support System for Student. In: Castiglione, A., Pop, F., Ficco, M., Palmieri, F. (eds) Cyberspace Safety and Security. CSS 2018. Lecture Notes in Computer Science(), vol 11161. Springer, Cham. https://doi.org/10.1007/978-3-030-01689-0_23

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  • DOI: https://doi.org/10.1007/978-3-030-01689-0_23

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-01688-3

  • Online ISBN: 978-3-030-01689-0

  • eBook Packages: Computer ScienceComputer Science (R0)

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