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International Conference on Broadband and Wireless Computing, Communication and Applications

BWCCA 2018: Advances on Broadband and Wireless Computing, Communication and Applications pp 561–571Cite as

A Banking Chatbot Security Control Procedure for Protecting User Data Security and Privacy

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Part of the book series: Lecture Notes on Data Engineering and Communications Technologies ((LNDECT,volume 25))

Abstract

The rise of AI has prompted the financial business to enter the intelligent financial technology (FinTech). Chatbot with AI technologies is an important member of FinTech. The financial industry is actively introducing chatbot to enhance the market competitive advantage. Many banks and card issuers in the United States have introduced or developed chatbots from 2017 to increase user convenience and assist business promotion of financial institutions. However, chatbot with AI features may infringe customer security and personal privacy. Security has become an important issue that Chatbot must pay attention to. In order to improve the security of chatbot, this paper analyzes the security strategies of e-commerce (EC), and combines the AI security principles to plan the Chatbot Security Control Procedure (CSCP). CSCP uses security specifications confirmation, specifications implementation, inspection activity and improvement manners four stages to monitor chatbot. Banking chatbot with CSPS can hold advantages of chatbots, reduce the security risk, and concretely protect customer data security and personal privacy.

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Acknowledgments

This work is partially supported by Ministry of Science and Technology, Taiwan under the GRANT MOST 105-2221-E-029-020-MY2.

Author information

Authors and Affiliations

  1. Department of Information Technology and Management, Shih Chien University, Taipei, 10462, Taiwan

    Sen-Tarng Lai

  2. Department of Computer Science, Tunghai University, Taichung, 40704, Taiwan

    Fang-Yie Leu

  3. Department of Information Management, Tunghai University, Taichung, 40704, Taiwan

    Jeng-Wei Lin

Authors
  1. Sen-Tarng Lai
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  2. Fang-Yie Leu
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  3. Jeng-Wei Lin
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Corresponding author

Correspondence to Sen-Tarng Lai .

Editor information

Editors and Affiliations

  1. Department of Information and Communication Engineering, Faculty of Information Engineering, Fukuoka Institute of Technology, Fukuoka, Japan

    Leonard Barolli

  2. Tunghai University, Taichung, Taiwan

    Fang-Yie Leu

  3. Rissho University, Tokyo, Japan

    Tomoya Enokido

  4. Asia University, Taichung, Taiwan

    Hsing-Chung Chen

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Lai, ST., Leu, FY., Lin, JW. (2019). A Banking Chatbot Security Control Procedure for Protecting User Data Security and Privacy. In: Barolli, L., Leu, FY., Enokido, T., Chen, HC. (eds) Advances on Broadband and Wireless Computing, Communication and Applications. BWCCA 2018. Lecture Notes on Data Engineering and Communications Technologies, vol 25. Springer, Cham. https://doi.org/10.1007/978-3-030-02613-4_50

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  • DOI: https://doi.org/10.1007/978-3-030-02613-4_50

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-02612-7

  • Online ISBN: 978-3-030-02613-4

  • eBook Packages: EngineeringEngineering (R0)

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