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Trust in Tourism via Blockchain Technology: Results from a Systematic Review

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Book cover Information and Communication Technologies in Tourism 2019

Abstract

Trust-free and trust-regulated systems based on blockchain technology (BCT) are currently experiencing the maximum hype and promise to revolutionise entire domains. Tourism products (intangible services) are highly dependent on trust and reputation management that is traditionally centralised and delegated to “expected” reliable third-parties (e.g., TripAdvisor). Although BCT has only recently started approaching the tourism industry and being employed in real-world applications, the scientific community has already been extensively exploring the promises of BCT. Therefore, there is an impending need for organising and understanding current knowledge and formalise societal, scientific, and technological challenges of applying BCT in the tourism industry. This paper moves the first step, presenting a systematic scientific literature review of studies involving BCT for tourism purposes. Providing a comprehensive overview, actors, assumptions, requirements, strengths, and limitations characterising the state of the art are analysed. Finally, advantages and future challenges of applying BCT in the tourism area are discussed.

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Notes

  1. 1.

    Conceptual (C), Prototype (P), and Tested (T).

  2. 2.

    Selection performed in June 2018.

  3. 3.

    Conceptual (C), Prototype (P), and Tested (T).

  4. 4.

    https://windingtree.com/.

  5. 5.

    https://alpha.locktrip.com/hotels.

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Author information

Authors and Affiliations

  1. University of Applied Sciences Western Switzerland, Sierre, Switzerland

    Davide Calvaresi, Maxine Leis, Alevtina Dubovitskaya, Roland Schegg & Michael Schumacher

Authors
  1. Davide Calvaresi
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  2. Maxine Leis
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  3. Alevtina Dubovitskaya
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  4. Roland Schegg
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  5. Michael Schumacher
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Corresponding author

Correspondence to Davide Calvaresi .

Editor information

Editors and Affiliations

  1. Business School, University of Eastern Finland, Joensuu, Finland

    Juho Pesonen

  2. Faculty of Informatics, TU Wien, Vienna, Austria

    Julia Neidhardt

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Calvaresi, D., Leis, M., Dubovitskaya, A., Schegg, R., Schumacher, M. (2019). Trust in Tourism via Blockchain Technology: Results from a Systematic Review. In: Pesonen, J., Neidhardt, J. (eds) Information and Communication Technologies in Tourism 2019. Springer, Cham. https://doi.org/10.1007/978-3-030-05940-8_24

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