Abstract
Quality Management (QM) is of great importance to enterprises nowadays. Especially with respect to reputation, a proper QM can yield enormous benefits. Therefore, achieving a QM certification, e.g. with the ISO 9001:2015 certificate, helps to communicate the own, high quality standards to the customers. Although the ISO 9001, a well-known standard for QM, is strictly process-oriented as of the 2015-version—in contrast to the 2008-version, which focussed on the existence of a quality handbook—Business Process Management (BPM) is rarely seen as a perfect fit for QM. Therefore, we propose using the well-established BPM approach icebricks to facilitate an effective and efficient QM including its documentation. With the help of the icebricks process modelling tool, a complete ISO 9001 certification process can be implemented. Moreover, we show that there is added value that entails the pure process repositories created for documentation purposes, thus, such a certification is not done to no end and out of reputational reasons only.
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- 1.
The full denotation for the standards is DIN EN ISO 9000:2015 respectively DIN EN ISO 9001:2015. For simplicity reasons, from here on out, we will use the denotations ISO 9000 and ISO 9001 for the latest versions from the year 2015. Where intended, other versions are explicitly mentioned in the text.
- 2.
In Chapters 0 through 3, only introductory issues not covering actual QMS requirements are handled.
- 3.
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Beilmann, S., Clever, N. (2019). Structuring Quality Management with the icebricks Business Process Management Approach. In: Bergener, K., Räckers, M., Stein, A. (eds) The Art of Structuring. Springer, Cham. https://doi.org/10.1007/978-3-030-06234-7_16
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DOI: https://doi.org/10.1007/978-3-030-06234-7_16
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