Abstract
Quantitative metrics are one of the few tools that allow specialists in the field of Human-Computer Interaction (HCI) to obtain numerical values about the level of usability of a software system. Although the advantages that software metrics provide, there is not enough evidence about their use in the literature. In this paper, we describe the evaluation process and the application of the usability metrics proposed by the ISO 9126 standard to evaluate a specific software product in the E-Commerce domain. The purpose of this study is to establish a guide that can be used by professionals in Software Engineering and related areas, to determine the correct level of usability of a set of graphical user interfaces that are designed as part of the front end of a system. In the same way, we describe the example of an application in which the entire inspection process is followed.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Paz, F., Paz, F.A., Arenas, J.J., Rosas, C.: A perception study of a new set of usability heuristics for transactional web sites. In: Karwowski, W., Ahram, T. (eds.) Intelligent Human Systems Integration, IHSI 2018. Advances in Intelligent Systems and Computing, vol. 722, pp. 620–625. Springer, Cham (2018)
Nielsen, J.: Usability Engineering. Morgan Kaufmann, San Francisco (1993)
Alarcón, C., Medina, F., Villarroel, R.: Finding usability and communicability problems for transactional web applications. IEEE Latin Am. Trans. 12(1), 23–28 (2014)
Díaz, J., Rusu, C., Collazos, C.A.: Experimental validation of a set of cultural-oriented usability heuristics: e-commerce websites evaluation. Comput. Stand. Interfaces 50, 160–178 (2017)
Paz, F., Pow-Sang, J.A.: A systematic mapping review of usability evaluation methods for software development process. Int. J. Softw. Eng. Appl. 10(1), 165–178 (2016)
Paz, F., Paz, F.A., Sánchez, M., Moquillaza, A., Collantes, L.: Quantifying the usability through a variant of the traditional heuristic evaluation process. In: Marcus, A., Wang, W. (eds.) Design, User Experience, and Usability: Theory and Practice, DUXU 2018. Lecture Notes in Computer Science, vol. 10918, pp. 496–508. Springer, Cham (2018)
Nielsen, J.: Usability inspection methods. In: Conference Companion on Human Factors in Computing Systems, CHI 1994, pp. 413–414. ACM, New York, USA (1994)
Harrati, N., Bouchrika, I., Tari, A., Ladjailia, A.: Exploring user satisfaction for e-learning systems via usage-based metrics and system usability scale analysis. Comput. Hum. Behav. 61, 463–471 (2016)
Paz, F., Pow-Sang, J.A.: Current trends in usability evaluation methods: a systematic review. In: 7th International Conference on Advanced Software Engineering and Its Applications, ASEA 2014, pp. 11–15. IEEE, New York, USA (2014)
International Organization for Standardization: ISO/IEC 9126-3:2003 Software engineering – Product quality – Part 3: Internal metrics. Switzerland, Geneva (2003)
Paz, F., Pow-Sang, J.A.: A systematic mapping review of usability evaluation methods for software development process. Int. J. Softw. Eng. Appl. 10, 165–178 (2016)
Acknowledgements
The authors would like to thank all the participants involved in the preliminary experiments, especially the members of “HCI – DUXAIT” (HCI, Design, User Experience, Accessibility & Innovation Technologies). HCI – DUXAIT is a research group of the Pontificia Universidad Católica del Perú (PUCP).
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2019 Springer Nature Switzerland AG
About this paper
Cite this paper
Paz, F., Diaz, E., Paz, F.A., Moquillaza, A. (2019). Application of the Usability Metrics of the ISO 9126 Standard in the E-Commerce Domain: A Case Study. In: Karwowski, W., Ahram, T. (eds) Intelligent Human Systems Integration 2019. IHSI 2019. Advances in Intelligent Systems and Computing, vol 903. Springer, Cham. https://doi.org/10.1007/978-3-030-11051-2_54
Download citation
DOI: https://doi.org/10.1007/978-3-030-11051-2_54
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-11050-5
Online ISBN: 978-3-030-11051-2
eBook Packages: Intelligent Technologies and RoboticsIntelligent Technologies and Robotics (R0)