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Empowering IT Organizations Through a Confluence of Knowledge for Value Integration into the IT Services Firm’s Business Model

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Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2017)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 976))

Abstract

Challenges in operationalizing business innovation based on information technology (i.e. advancing new technology from the lab to the business operations) affect the ability of IT organizations to implement and effectively exploit these technologies. In IT services firms, these challenges are often linked to conflicting priorities, integration issues, inadequate infrastructure capabilities and the availability of the required knowledge/skills. Sometimes insurmountable these challenges leave the firm incapable to incorporate emerging information technologies into their business model. At the intersection of knowledge-based theory of the firm and the theory of dynamic capabilities, the study draws insight from the two cases in IT services companies. We seek to understand mechanism required to manage the flow knowledge assets for successful integration of innovation, while assimilating the tacit knowledge of the customer as a major component in the value integration. The study has far‐reaching implications for practice and produces interesting opportunities for further research.

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Authors and Affiliations

  1. Grenoble Graduate School of Business, Grenoble, France

    Nabil Georges Badr

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  1. Nabil Georges Badr
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Editors and Affiliations

  1. Instituto de Telecomunicações, Lisbon, Portugal

    Ana Fred

  2. University of Madeira, Funchal, Portugal

    David Aveiro

  3. Delft University of Technology, Delft, The Netherlands

    Jan L. G. Dietz

  4. Henley Business School, University of Reading, Reading, UK

    Kecheng Liu

  5. University of Coimbra, Coimbra, Portugal

    Jorge Bernardino

  6. Federal University of Pernambuco, Recife, Brazil

    Ana Salgado

  7. INSTICC and Instituto Politecnico de Setúbal, Setúbal, Portugal

    Joaquim Filipe

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Badr, N.G. (2019). Empowering IT Organizations Through a Confluence of Knowledge for Value Integration into the IT Services Firm’s Business Model. In: Fred, A., et al. Knowledge Discovery, Knowledge Engineering and Knowledge Management. IC3K 2017. Communications in Computer and Information Science, vol 976. Springer, Cham. https://doi.org/10.1007/978-3-030-15640-4_17

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