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International Conference on Applied Human Factors and Ergonomics

AHFE 2019: Advances in Usability and User Experience pp 32–41Cite as

Comparison of Information Technology Service Management (ITSM) Practices in e-Infrastructures, Libraries, Public Administration and the Private Sector

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Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 972))

Abstract

This work reviews and compares the literature about ITSM practices in libraries, public administration, commercial sector and e-Science infrastructures. Six aspects taken out were properties or structure of digital components, source of finances to support the daily running of business in these sectors, forms of organization, frameworks developed in the form of guidelines to structure the sectors, the factors that influence implementation of ITSM guidelines. It was found out that though there are similarities between all of these sectors, yet the case of e-infrastructures is special and practical implementation of ITSM practices is needed.

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Author information

Authors and Affiliations

  1. University of Hamburg, Vogt-Kölln-Str. 30, 22527, Hamburg, Germany

    Hashim Iqbal Chunpir & Mostafa Ismailzadeh

Authors
  1. Hashim Iqbal Chunpir
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  2. Mostafa Ismailzadeh
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Corresponding author

Correspondence to Hashim Iqbal Chunpir .

Editor information

Editors and Affiliations

  1. University of Central Florida, Orlando, FL, USA

    Tareq Ahram

  2. Catholic University of Pernambuco, Recife, Pernambuco, Brazil

    Christianne Falcão

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Chunpir, H.I., Ismailzadeh, M. (2020). Comparison of Information Technology Service Management (ITSM) Practices in e-Infrastructures, Libraries, Public Administration and the Private Sector. In: Ahram, T., Falcão, C. (eds) Advances in Usability and User Experience. AHFE 2019. Advances in Intelligent Systems and Computing, vol 972. Springer, Cham. https://doi.org/10.1007/978-3-030-19135-1_4

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  • DOI: https://doi.org/10.1007/978-3-030-19135-1_4

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-19134-4

  • Online ISBN: 978-3-030-19135-1

  • eBook Packages: EngineeringEngineering (R0)

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