Skip to main content

A Model of Chain Restaurant Organizational Achievement in Taiwan: A Structural Equation Modeling Approach

  • Conference paper
  • First Online:
  • 1381 Accesses

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 994))

Abstract

This study develops and tests a model of chain restaurant organizational achievement to investigate the key linkages in the effectiveness of organizational achievement in Taiwan chain restaurants. An industry survey with a national cross-sectional sample of middle and upper level managers (n = 213) was conducted in five franchised and six company-owned restaurant chains in Taiwan. The results revealed that the relationships established among factors in the model of restaurant organizational achievement were generally supported as follows: (a) flexible organizational culture impacts decision making outcomes; (b) flexible organizational culture impacts performance measures; (c) flexible organizational culture impacts organizational achievement; (d) performance measures impact decision making outcomes; (e) decision making outcomes impact organizational achievement. The study concluded with discussion, recommendations, and limitations for theory and practice.

This is a preview of subscription content, log in via an institution.

Buying options

Chapter
USD   29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD   169.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD   219.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Learn about institutional subscriptions

References

  • Banker, R.D., Chang, H., Pizzini, M.J.: The balanced scorecard: judgmental effects of performance measures linked to strategy. Account. Rev. 79(1), 1–23 (2004)

    Article  Google Scholar 

  • Barrows, C.W., Powers, T. (eds.): Introduction to Management in the Hospitality Industry. Wiley, New Jersey (2009)

    Google Scholar 

  • Bititci, U.S., Mendibil, K., Nudurupati, S., Turner, T., Garengo, P.: The interplay between performance measurement, organizational culture and management styles. Measur. Bus. Excell. 8(3), 28–41 (2004)

    Article  Google Scholar 

  • Bourgeois, L.J., Eisenhardt, K.M.: Strategic decision processes in high velocity environments. Manage. Sci. 34(7), 816–835 (1988)

    Article  Google Scholar 

  • Bradach, J.L.: Using the plural form in the management of restaurant chains. Adm. Sci. Q. 42(2), 276–303 (1997)

    Article  Google Scholar 

  • Carmeli, A., Tishler, A.: the relationships between intangible organizational elements and organizational performance. Strateg. Manag. J. 25(13), 1257–1279 (2004)

    Article  Google Scholar 

  • Eisenhardt, K.M., Bourgeois, L.J.: Politics of strategic decision making in high-velocity environments: toward a midrange theory. Acad. Manage. J. 31(4), 737–770 (1988)

    Google Scholar 

  • Eisenhardt, K.M.: Making fast strategic decisions in high-velocity environment. Acad. Manage. J. 32(3), 543–576 (1989)

    Google Scholar 

  • Fornell, C., Larcker, D.F.: Evaluating structural equation models with unobservable variables and measurement error. J. Mark. Res. 18(1), 39–50 (1981)

    Article  Google Scholar 

  • Hair, J.F., Anderson, R.E., Tatham, R.L., Black, W.C.: Multivariate Data Analysis, 5th edn. Prentice Hall Inc, New Jersey (1998)

    Google Scholar 

  • Henri, J.: Organizational culture and performance measurement systems. Acc. Organ. Soc. 31(1), 77–103 (2006)

    Article  Google Scholar 

  • Huber, G.P.: A theory of the effects of advanced information technologies. Acad. Manage. Rev. 15(1), 47–71 (1990)

    Article  Google Scholar 

  • Huff, R.A., Keil, M., Kappelman, L., Prybutok, V.: Validation of the Sitkin-Weingart business risk propensity scale. Manage. Res. News 20(12), 39–47 (1997)

    Article  Google Scholar 

  • Kaplan, R.S., Norton, D.P.: The Balanced Scorecard: Translating Strategy into action. Harvard Business School Press, Boston (1996)

    Google Scholar 

  • Kaplan, R. S., Norton, D. P.: Alignment: Using the Balanced Scorecard to Create Corporate Synergies. Harvard Business School Press, Boston (2006)

    Google Scholar 

  • Kaplan, R.S., Norton, D.P.: Using the balanced scorecard as a strategic management system. Harvard Bus. Rev. 85, 1–15 (2007)

    Google Scholar 

  • Kemp, S., Dwyer, L.: An examination of organizational culture-The Regent Hotel Sydney. Int. J. Hospital. Manage. 20(1), 77–93 (2001)

    Article  Google Scholar 

  • Ketchen Jr., D.J., Combs, J.G., Upson, J.W.: When does franchising help restaurant chain performance? Cornell Hotel Restaurant Adm. Q. 47(1), 14–26 (2006)

    Article  Google Scholar 

  • Lusch, R.F., Laczniak, G.R.: Macroenvironmental forces, marketing strategy and business performance: a futures research approach. J. Acad. Mark. Sci. 17(4), 283–295 (1989)

    Article  Google Scholar 

  • Michailova, S., Husted, K.: Decision making in organizations hostile to knowledge sharing. J. East Eur. Manage. Stud. 9(1), 7–19 (2004)

    Article  Google Scholar 

  • Nunnally, J.C.: Psychometric Theory. McGraw-Hall Inc., New York (1978)

    Google Scholar 

  • Wooldridge, J.M.: A unified approach to robust, regression-based specification tests. Econ. Theory 6(1), 17–43 (1990)

    Article  MathSciNet  Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Chung-Hao Chen .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2020 Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Linliu, SC., Chen, CH. (2020). A Model of Chain Restaurant Organizational Achievement in Taiwan: A Structural Equation Modeling Approach. In: Barolli, L., Xhafa, F., Hussain, O. (eds) Innovative Mobile and Internet Services in Ubiquitous Computing . IMIS 2019. Advances in Intelligent Systems and Computing, vol 994. Springer, Cham. https://doi.org/10.1007/978-3-030-22263-5_75

Download citation

Publish with us

Policies and ethics