Skip to main content

Maturity Analysis of Safety Performance Measurement

  • Conference paper
  • First Online:
Book cover Human Systems Engineering and Design II (IHSED 2019)

Abstract

Organizations have several indicators for their safety performance. However, the use of performance indicators often fails to create overall insights on the level of safety and the various factors affecting it. Performance indicators could be better utilized in safety-related decision-making. Maturity models have been presented in many different managerial fields, but no such models for safety performance measurement can be identified. Maturity analysis can provide information on why performance measurement utilization is flawed and how can it be improved. The aim of this paper is to design and test a maturity model for safety performance measurement. The study presents an approach for evaluating maturity which combines written descriptions of best practices, the overall satisfaction of employees in the evaluated aspects, and the experienced level of safety performance.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 229.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 299.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Podgórski, D.: Measuring operational performance of OSH management system – a demonstration of AHP-based selection of leading key performance indicators. Saf. Sci. 73, 146–166 (2015)

    Article  Google Scholar 

  2. Reiman, T., Pietikäinen, E.: Leading indicators of system safety – monitoring and driving the organizational safety potential. Saf. Sci. 50, 1993–2000 (2012)

    Article  Google Scholar 

  3. Bititci, U.S., Ackermann, F., Ates, A., Davies, J., Garengo, P., Gibb, S., MacBryde, J., Mackay, D., Maguire, C., van der Meer, R., Shafti, F., Bourne, M., Firat, S.U.: Managerial processes: business process that sustain performance. Int. J. Oper. Prod. Manag. 31(8), 851–891 (2011)

    Article  Google Scholar 

  4. Bourne, M., Franco-Santos, M., Kennerley, M., Martinez, V.: Reflections on the role, use and benefits of corporate performance measurement in the UK. Meas. Bus. Excell. 9(3), 36–41 (2005)

    Google Scholar 

  5. Tappura, S., Sievänen, M., Jussila, A., Heikkilä, J., Nenonen, N.: A management accounting perspective on safety. Saf. Sci. 71, Part B, 151–159 (2015)

    Article  Google Scholar 

  6. Jääskeläinen, A., Roitto, J.M.: Designing a model for profiling organizational performance management. Int. J. Prod. Perform. Manag. 64(1), 5–27 (2015)

    Article  Google Scholar 

  7. Van Aken, E.M., Letens, G., Coleman, G.D., Farris, J., Van Goubergen, D.: Assessing maturity and effectiveness of enterprise performance measurement systems. Int. J. Prod. Perform. Manag. 54(5/6), 400–418 (2005)

    Article  Google Scholar 

  8. Wettstein, T., Kueng, P.A.: A maturity model for performance measure systems. In: Brebbia, C., Pascola, P. (eds.) Management Information Systems: GIS and Remote Sensing, pp. 113–122. WIT Press, Southampton (2002)

    Google Scholar 

  9. Goncalves Filho, A.P., Waterson, P.: Maturity models and safety culture: a critical review. Saf. Sci. 105, 192–211 (2018)

    Article  Google Scholar 

  10. Maier, A.M., Moultrie, J., Clarkson, P.: Assessing organizational capabilities: reviewing and guiding the development of maturity grids. IEEE Trans. Eng. Manag. 59(1), 138–159 (2012)

    Article  Google Scholar 

  11. Bititci, U.S., Garengo, P., Ates, A., Nudurupati, S.S.: Value of maturity models in performance measurement. Int. J. Prod. Res. 53(10), 3062–3085 (2015)

    Article  Google Scholar 

  12. Goncalves Filho, A.P., Andrade, J.C.S., Marinho, M.M.O.: A safety culture maturity model for petrochemical companies in Brazil. Saf. Sci. 48, 615–624 (2010)

    Article  Google Scholar 

  13. Kaassis, B., Badri, A.: Development of a preliminary model for evaluating occupational health and safety risk management maturity in small and medium-sized enterprises. Safety 4(5) (2018)

    Article  Google Scholar 

  14. Parker, D., Lawrie, M., Hudson, P.: A framework for understand the development of organizational safety culture. Saf. Sci. 44, 551–562 (2006)

    Article  Google Scholar 

  15. Van Aken, J.E.: Design science and organization development interventions aligning business and humanistic values. J. Appl. Behav. Sci. 43(1), 67–88 (2007)

    Article  Google Scholar 

  16. De Bruin, T., Rosemann, M., Freeze, R., Kulkarni, U.: Understanding the main phases of developing a maturity assessment model. In: Campbell, B., Underwood, J., Bunker, D. (eds.) Australasian Conference on Information Systems (ACIS), Sydney, 30 November–2 December (2005)

    Google Scholar 

  17. Bourne, M., Mills, J., Wilcox, M., Neely, A., Platts, K.: Designing, implementing and updating performance measurement systems. Int. J. Oper. Prod. Manag. 20(7), 754–771 (2000)

    Article  Google Scholar 

  18. Nudurupati, S.S., Bititci, U.S., Kumar, V., Chan, F.T.: State of the art literature review on performance measurement. Comput. Ind. Eng. 60(2), 279–290 (2011)

    Article  Google Scholar 

  19. Jääskeläinen, A., Sillanpää, V.: Overcoming challenges in the implementation of performance measurement: case studies in public welfare services. Int. J. Pub. Sect. Manag. 26(6), 440–445 (2013)

    Article  Google Scholar 

  20. Kennerley, M., Neely, A.: A framework of the factors affecting the evolution of performance measurement systems. Int. J. Oper. Prod. Manang. 22(11), 1222–1245 (2002)

    Article  Google Scholar 

  21. Fernández-Muñiz, B., Montes-Peón, J., Vázquez-Ordás, C.: Safety culture: analysis of the causal relationships between its key dimensions. J. Saf. Res. 38, 627–641 (2007)

    Article  Google Scholar 

  22. Tangen, S.: Demystifying productivity and performance. Int. J. Prod. Perform. Manag. 54(1), 34–46 (2005)

    Article  Google Scholar 

  23. Cocca, P., Alberti, M.: A framework to assess performance measurement systems in SMEs. Int. J. Prod. Perform. Manag. 59(2), 186–200 (2010)

    Article  Google Scholar 

  24. Das, A., Pagell, M., Behm, M., Veltri, A.: Toward a theory of the linkages between safety and quality. J. Oper. Manag. 26(4), 521–535 (2008)

    Article  Google Scholar 

  25. Marx, F., Wortmann, F., Mayer, J.H.: A maturity model for management control systems. Bus. Inf. Syst. Eng. 4(4), 193–207 (2012)

    Article  Google Scholar 

  26. Brondino, M., Silva, S.A., Pasini, M.: Multilevel approach to organizational and group safety climate and safety performance: co-workers as the missing link. Saf. Sci. 50, 1847–1856 (2012)

    Article  Google Scholar 

  27. Tung, A., Baird, K., Schoch, H.P.: Factors influencing the effectiveness of performance measurement systems. Int. J. Oper. Prod. Manag. 31(12), 1287–1310 (2011)

    Article  Google Scholar 

  28. Fernández-Muñiz, B., Montes-Peón, J., Vázquez-Ordás, C.: Relation between occupational safety management and firm performance. Saf. Sci. 47, 980–991 (2009)

    Article  Google Scholar 

  29. Neely, A., Mills, J., Platts, K., Richards, H., Gregory, M., Bourne, M., Kennerley, M.: Performance measurement system design: developing and testing a process-based approach. Int. J. Oper. Prod. Manag. 20(10), 1119–1145 (2000)

    Article  Google Scholar 

  30. Najmi, M., Rigas, J., Fan, I.: A framework to review performance measurement systems. Bus. Process Manag. J. 11(2), 109–122 (2005)

    Article  Google Scholar 

  31. Maier, A.M., Eckert, C.M., Clarkson, J.P.: Identifying requirements for communication support: a maturity grid-inspired approach. Exp. Syst. Appl. 31(4), 663–672 (2006)

    Article  Google Scholar 

  32. Garengo, P., Biazzo, S., Bititci, U.S.: Performance measurement systems in SMEs: a review for a research agenda. Int. J. Manag. Rev. 7(1), 25–47 (2005)

    Article  Google Scholar 

Download references

Acknowledgments

The authors acknowledge the research funding provided by the Finnish Work Environment Fund, participating companies, and Tampere University.

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Aki Jääskeläinen .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2020 Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Jääskeläinen, A., Tappura, S., Pirhonen, J. (2020). Maturity Analysis of Safety Performance Measurement. In: Ahram, T., Karwowski, W., Pickl, S., Taiar, R. (eds) Human Systems Engineering and Design II. IHSED 2019. Advances in Intelligent Systems and Computing, vol 1026. Springer, Cham. https://doi.org/10.1007/978-3-030-27928-8_80

Download citation

Publish with us

Policies and ethics