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International Conference on Text, Speech, and Dialogue

TSD 2019: Text, Speech, and Dialogue pp 398–411Cite as

Crowd-Sourced Collection of Task-Oriented Human-Human Dialogues in a Multi-domain Scenario

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Part of the book series: Lecture Notes in Computer Science ((LNAI,volume 11697))

Abstract

There is a lack of high-quality corpora for the purposes of training task-oriented, end-to-end dialogue systems. This paper describes a dialogue collection process which used crowd-sourcing and a Wizard-of-Oz set-up to collect written human-human dialogues for a task-oriented, multi-domain scenario. The context is a tourism agency, where users try to select the more desired hotel, restaurant, museum or shop. To respond to users, wizards were assisted by an exploratory system supporting Preference-enriched Faceted Search. An important aspect was the translation of user intent to a number of actions (hard or soft-constraints) by wizards. The main goal was to collect dialogues as realistic as possible between a user and an operator, suitable for training end-to-end dialogue systems. This work describes the experiences made, the options and the decisions taken to minimize the human effort and budget, along with the tools used and developed, and describes in detail the resulting dialogue collection.

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Notes

  1. 1.

    https://datasets.maluuba.com/Frames/.

  2. 2.

    https://github.com/xiul-msr/e2e_dialog_challenge.

  3. 3.

    https://xiul-msr.github.io/e2e_dialog_challenge/slides/MS_dialog_challenge_result_outlook_sungjin.pptx.

  4. 4.

    https://www.microworkers.com.

  5. 5.

    https://www.mturk.com.

  6. 6.

    https://www.tawk.to.

  7. 7.

    http://www.ics.forth.gr/isl/Hippalus.

  8. 8.

    http://www.w3.org/TR/rdf-schema.

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Author information

Authors and Affiliations

  1. Toshiba Research Europe Limited, Cambridge Research Laboratory, Cambridge, UK

    Norbert Braunschweiler & Margarita Kotti

  2. Institute of Computer Science, FORTH-ICS, Heraklion, Crete, Greece

    Panagiotis Papadakos, Yannis Marketakis & Yannis Tzitzikas

Authors
  1. Norbert Braunschweiler
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  2. Panagiotis Papadakos
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  3. Margarita Kotti
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  4. Yannis Marketakis
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  5. Yannis Tzitzikas
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Corresponding author

Correspondence to Norbert Braunschweiler .

Editor information

Editors and Affiliations

  1. University of West Bohemia, Pilsen, Czech Republic

    Kamil Ekštein

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Braunschweiler, N., Papadakos, P., Kotti, M., Marketakis, Y., Tzitzikas, Y. (2019). Crowd-Sourced Collection of Task-Oriented Human-Human Dialogues in a Multi-domain Scenario. In: Ekštein, K. (eds) Text, Speech, and Dialogue. TSD 2019. Lecture Notes in Computer Science(), vol 11697. Springer, Cham. https://doi.org/10.1007/978-3-030-27947-9_34

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  • DOI: https://doi.org/10.1007/978-3-030-27947-9_34

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-27946-2

  • Online ISBN: 978-3-030-27947-9

  • eBook Packages: Computer ScienceComputer Science (R0)

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