Abstract
Since various opinions are openly discussed on the Web and there is a growing need to facilitate such discussions, discussion-support systems have been attracting attention. In this regard, human facilitator plays an important role for leading constructive discussions on the Web. However, human facilitation for large-scale Web discussions is limited in terms of the available resources. For proper facilitation, it is necessary to understand the content of a discussion to effectively lead the discussion and build consensus. Towards this end, we propose an automated facilitator for supporting large-scale online discussions. Specifically, the proposed automated facilitator structures online discussions using the issue-based information system in order to make these discussions easy to understand for both humans and intelligent agents. In addition, the proposed automated facilitator employs several strategies that encourage participants to conduct discussions appropriately. The experimental results demonstrate the efficiency of the proposed automated facilitator in promoting the progress of large-scale online discussions, and thus enabling open and constructive discussions to be conducted.
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Shibata, D., Moustafa, A., Ito, T., Suzuki, S. (2019). On Facilitating Large-Scale Online Discussions. In: Nayak, A., Sharma, A. (eds) PRICAI 2019: Trends in Artificial Intelligence. PRICAI 2019. Lecture Notes in Computer Science(), vol 11671. Springer, Cham. https://doi.org/10.1007/978-3-030-29911-8_47
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