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International Conference on Business Process Management

BPM 2019: Business Process Management: Blockchain and Central and Eastern Europe Forum pp 249–263Cite as

Individual Process Orientation as a Two-Dimensional Construct: Conceptualization and Measurement Scale Development

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Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 361))

Abstract

Organizations continuously aim for improved business performance through a process-oriented transformation. Such a transformation, however, is not limited only to the organizational level, but permeates the individual level as well. Research so far has not investigated the role of employees’ behavior and thinking, as individual process-orientation remains under-researched. A first step in this regard, is the clarification of the main construct of interest. Hence, the goal of this paper is to provide deeper insights into the construct of process orientation at the individual level. The paper proposes a two-dimensional conceptualization of individual process orientation that distinguishes between process-oriented thinking and process-oriented behavior. Drawing on this conceptualization, the paper provides a four-stage approach to developing a scale for measuring individual process orientation.

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Author information

Authors and Affiliations

  1. University of Ljubljana, Ljubljana, Slovenia

    Monika Klun

  2. University of Rostock, Rostock, Germany

    Michael Leyer

  3. Queensland University of Technology, Brisbane, Australia

    Michael Leyer

Authors
  1. Monika Klun
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  2. Michael Leyer
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Corresponding author

Correspondence to Monika Klun .

Editor information

Editors and Affiliations

  1. Vienna University of Economics and Business, Vienna, Austria

    Claudio Di Ciccio

  2. University of Warsaw, Warsaw, Poland

    Renata Gabryelczyk

  3. Tecnológico de Monterrey, Monterrey, Mexico

    Luciano García-Bañuelos

  4. University of Zagreb, Zagreb, Croatia

    Tomislav Hernaus

  5. IBM T. J. Watson Research Center, Yorktown Heights, NY, USA

    Rick Hull

  6. University of Ljubljana, Ljubljana, Slovenia

    Mojca Indihar Štemberger

  7. Corvinus University of Budapest, Budapest, Hungary

    Andrea Kő

  8. Data61 (CSIRO) and UNSW, Eveleigh, NSW, Australia

    Mark Staples

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Klun, M., Leyer, M. (2019). Individual Process Orientation as a Two-Dimensional Construct: Conceptualization and Measurement Scale Development. In: Di Ciccio, C., et al. Business Process Management: Blockchain and Central and Eastern Europe Forum. BPM 2019. Lecture Notes in Business Information Processing, vol 361. Springer, Cham. https://doi.org/10.1007/978-3-030-30429-4_17

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  • DOI: https://doi.org/10.1007/978-3-030-30429-4_17

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-30428-7

  • Online ISBN: 978-3-030-30429-4

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