Abstract
E-government projects have been mostly supply driven with relatively less information about the performance of e-government services as well as the perception of the citizens regarding them. Less demanding of the available e-government services may be an indication of some difficulties in using or accessing these services. Therefore, the performance of the available e-government services needs to be assessed. This paper aims to propose a methodology to assess the performance of e-government services. The proposed methodology combines two of the most well-known and extensively used MCDM methods. These methods are PROMETHEE and AHP. The proposed methodology has been applied to assess the performance of e-government services available on Egyptian national portal. The research outcomes inform the policy makers about how e-government services have performed from citizen‘s perspective and help them to take suitable corrective actions to better the ranks of the underperforming services and fulfill the citizens’ needs.
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Ghareeb, A.M., Darwish, N.R., Hefney, H.A. (2020). Assessing the Performance of E-government Services Through Multi-criteria Analysis: The Case of Egypt. In: Hassanien, A., Shaalan, K., Tolba, M. (eds) Proceedings of the International Conference on Advanced Intelligent Systems and Informatics 2019. AISI 2019. Advances in Intelligent Systems and Computing, vol 1058. Springer, Cham. https://doi.org/10.1007/978-3-030-31129-2_65
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