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International Conference on Product-Focused Software Process Improvement

PROFES 2019: Product-Focused Software Process Improvement pp 315–322Cite as

Comparison Framework for Team-Based Communication Channels

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Part of the book series: Lecture Notes in Computer Science ((LNPSE,volume 11915))

Abstract

Communication via instant messaging (e.g., Slack) supports collaboration between software developers. It enables discussions and knowledge sharing within small groups, companies and physically distributed teams. In this paper, we introduce a comparison framework aiming at the evaluation of team-based communication channels for (a) practitioners interested in using or improving communication channels as part of their project and team communication, and (b) researchers interested in utilising team communication channels to answer research questions (e.g., to analyse developer communication in mining studies). The framework includes criteria derived from other empirical works on developer communication and experience reports related to development tools. We illustrate the framework by analysing four communication tools (Microsoft Teams, Slack, Gitter, Spectrum).

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Notes

  1. 1.

    https://products.office.com/en-us/microsoft-teams.

  2. 2.

    https://slack.com/.

  3. 3.

    https://gitter.im/.

  4. 4.

    https://spectrum.chat/.

  5. 5.

    See e.g., https://slofile.com/ and https://standuply.com/.

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Authors and Affiliations

  1. University of Canterbury, Christchurch, New Zealand

    Camila Costa Silva, Fabian Gilson & Matthias Galster

Authors
  1. Camila Costa Silva
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  2. Fabian Gilson
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  3. Matthias Galster
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Corresponding author

Correspondence to Fabian Gilson .

Editor information

Editors and Affiliations

  1. Universitat Politècnica de Catalunya, Barcelona, Spain

    Xavier Franch

  2. University of Helsinki, Helsinki, Finland

    Tomi Männistö

  3. Fraunhofer Institute for Experimental Software Engineering, Kaiserslautern, Germany

    Silverio Martínez-Fernández

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Costa Silva, C., Gilson, F., Galster, M. (2019). Comparison Framework for Team-Based Communication Channels. In: Franch, X., Männistö, T., Martínez-Fernández, S. (eds) Product-Focused Software Process Improvement. PROFES 2019. Lecture Notes in Computer Science(), vol 11915. Springer, Cham. https://doi.org/10.1007/978-3-030-35333-9_22

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  • DOI: https://doi.org/10.1007/978-3-030-35333-9_22

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-35332-2

  • Online ISBN: 978-3-030-35333-9

  • eBook Packages: Computer ScienceComputer Science (R0)

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