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A Five-Factor KMS Success Model

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Book cover Intelligent Human Systems Integration 2020 (IHSI 2020)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 1131))

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Abstract

We propose a KMS success model using five critical factors that must be present and effective. The factors are based on past and current Knowledge Management (KM) practices and review of Knowledge Management Systems (KMS) success literature. DeLone and McLean’s Model is pivotal to our model, while Trist’s suggestion in 1967 of the socio-technical perspective of organizations remains valid in explaining these factors. Management and leadership, knowledge sharing and transfer capability, knowledge architecture and infrastructure, knowledge innovation capability, and knowledge access control policy are the factor requirements and antecedents for KMS success. The paper analyzes the interconnectedness and relationships between the factors, and justifies factor presence and effectiveness contingent on tools for measuring KMS success in general or specifics.

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Authors and Affiliations

  1. School of Information and Software Engineering, University of Electronic Science and Technology of China, No. 2006, Xiyuan Ave, West Hi-Tech Zone, Chengdu, 611731, Sichuan, People’s Republic of China

    Gabriel Nyame & Zhiguang Qin

Authors
  1. Gabriel Nyame
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  2. Zhiguang Qin
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Corresponding author

Correspondence to Gabriel Nyame .

Editor information

Editors and Affiliations

  1. Institute for Advanced Systems Engineering, University of Central Florida, Orlando, FL, USA

    Tareq Ahram

  2. University of Central Florida, Orlando, FL, USA

    Waldemar Karwowski

  3. Dipartimento Di Ingegneria, Edificio 25, Università di Modena e Reggio Emilia, Modena, Modena, Italy

    Alberto Vergnano

  4. Department of Mechanical and Civil Engineering, University of Modena, Modena, Modena, Italy

    Francesco Leali

  5. GRESPI, Université de Reims Champagne-Ardenne, Reims Cedex 2, France

    Redha Taiar

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Nyame, G., Qin, Z. (2020). A Five-Factor KMS Success Model. In: Ahram, T., Karwowski, W., Vergnano, A., Leali, F., Taiar, R. (eds) Intelligent Human Systems Integration 2020. IHSI 2020. Advances in Intelligent Systems and Computing, vol 1131. Springer, Cham. https://doi.org/10.1007/978-3-030-39512-4_171

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