Abstract
The high proportion of customers of financial enterprises such as banking or insurance have forced to think in new forms to attend the customers. Chatbots are modern and useful tools with which customers are attended using natural language. In this work, we present a financial chatbot called Ekybot, which uses different channels as Skype and Facebook. Ekybot assist customers and enhanced services of the financial enterprises. The most interesting finding of this work is the framework that was developed on a variety of cognitive services.
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Tenemaza, M., Luján-Mora, S., de Antonio, A., Ramírez, J., Zarabia, O. (2020). Ekybot: Framework Proposal for Chatbot in Financial Enterprises. In: Ahram, T., Karwowski, W., Vergnano, A., Leali, F., Taiar, R. (eds) Intelligent Human Systems Integration 2020. IHSI 2020. Advances in Intelligent Systems and Computing, vol 1131. Springer, Cham. https://doi.org/10.1007/978-3-030-39512-4_40
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DOI: https://doi.org/10.1007/978-3-030-39512-4_40
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